3: Verify your identity

• Confirm your email and/or phone.  
• Choose how you want to receive your one-time code: Email or text message. 

4: Check your phone or email for the code

• If it doesn’t arrive in 1 or 2 minutes, click “Resend code.” 
• If you still don’t see the code, click “Back” or “Verify Your Identity” and try resending it to your email or phone.

5: Type or copy and paste the code into MyChart

6: Make sure “Skip security code next time I’m on this device” or “Trust this device” is checked

• It means you won’t need to repeat two-step verification each time you sign in to MyChart using the same device.

7: Click “Verify”

• Verifying the code completes the MyChart two-step verification process for your device. 

After you complete MyChart two-step verification

You only need to set up two-step verification in MyChart once on a device.

• If you sign in from a different device, you will need to repeat two-step verification by entering a code sent to your email or phone. 
• If you signed up for a new MyChart account, you can complete MyChart two-step verification the next time you sign in.  

MyChart Account recovery

Follow these steps if you need to recover access to your MyChart account:

Select "Forgot login information?" on the MyChart login page, then select "Recover your MyChart account".

• Enter the e-mail address or mobile number previously used for MyChart two-step verification and send code
• Enter the 6-digit code received and click Verify
• Verify your Date of Birth

Take note of your username, change your password, or continue to MyChart.