Healthcare

For Patients and Visitors

Important safety information

OHSU Hospital Acceptable Masks and Face Coverings for Patients, Employees, Staff, Visitors - updated Sept. 22, 2020

Everyone age 2 and older must wear a mask in the hospital. See our COVID-19 Resources page to learn more.

Download our flyer on acceptable masks

Visitor policy

Under Oregon law, people with disabilities have the right to have support from people they trust while they are in the emergency department or the hospital.

For patients who need help communicating with hospital staff, making health care decisions or engaging in activities of daily living because of a disability, including, but not limited to:

  • A  physical, intellectual, behavioral or cognitive impairment
  • Deafness, being hard of hearing or other communication barrier
  • Blindness
  • Autism
  • Dementia

You can name at least three support people (friends, family, paid or unpaid personal care assistant, etc.) to help you.

You can always have at least one support person with you:

  • In the emergency room.
  • During your hospital stay if you need help with your care.

The hospital must make sure you have a support person with you:

  • For any talk about hospice care.
  • When you consider signing an advance directive or POLST (physician orders for life-sustaining treatment) form.

Support people must comply with infection-control standards and the OHSU visitor policy.

Read our full policy on patient rights and responsibilities.

Notes:

  • The patient or their representative decides whether support is needed.
  • Treatment should still be guided by an existing POLST, advance directive or similar instruction.
  • “Support person” means a family member, guardian, personal care assistant or other paid or unpaid attendant selected by the patient to physically or emotionally assist the patient or ensure effective communication with the patient.
  • Patients can bring  one healthy person who is 18 or older.
  • One healthy person age 18 or older at a time may visit a patient in the hospital.
  • Two healthy people age 18 or older per stay may visit:
    • A patient in labor or who just had a baby.
  • One healthy parent or guardian at a time may visit:
    • A newborn in the Neonatal Intensive Care Unit.
    • A child having a procedure or surgery.
    • A child in our outpatient clinics.
  • Two healthy parents or guardians at a time may visit:
    • A baby in the hospital nursery.
    • A child's hospital room.
  • Two healthy people age 18 or older per day may visit a patient at the same time during end-of-life care.

For adult patients:

  • One healthy person age 18 or older may accompany a patient to the waiting area. The support person will not be allowed in the pre/post-procedure area except:
    • Under Oregon law, patients may have a visitor if they need help from a support person because of a language barrier or disability; if they need help with activities of daily living or receiving treatment; or to ensure the safety of the patient or health care workers. Every effort will be made to arrange this in advance.
    • Any patient, temporarily, to learn discharge instructions for when the person leaves the hospital.
  • Patients are required to have a responsible adult take them home. Because of limited space to allow for physical distancing, we ask that the person do one of the following:
    • Return home if they live within 50 miles of OHSU and the surgery is expected to last at least three hours.
    • Wait in their car in a place with good cell service.
    • Wait in a designated waiting area.

For children:

  • One healthy adult can be with a pediatric patient for check-in and in the pre/post-procedure area.
  • Prenatal visits: One healthy person age 18 or older may come with you.
  • Labor and delivery: Two healthy people age 18 or older can come with you into the hospital and to the labor floor. We ask that they stay with you at all times.

See the “Visiting patients in the hospital” section above for more details on visits with new moms and newborns.

Welcome to OHSU

Whether you are a patient, family member or visitor, we want to make your stay with us as comfortable as possible.

In addition to excellent health care, we also support you in other ways, ranging from spiritual and interpreter services to online access to your personal medical record. We provide a variety of places for you to eat, fill prescriptions, and shop for gifts.

Please see "Important safety information" at the top of this page.

There are no specific hours for visitation in the hospitals or clinics. Phone calls to patient rooms are allowed from 10 a.m. to 9 p.m. Please visit our Patient Services section for listings of on-site cafeterias and gift shops.

Visitor parking on Marquam Hill

Please see "Important safety information" at the top of this page.

Visitors of patients on Marquam Hill campus may park for free Monday through Friday, 7 a.m. to 5 p.m. Other visitors must pay regular parking charges during these hours. All parking is free after 5 p.m. Monday through Friday and all day on weekends.

Please visit locations and parking for directions and transportation information.

Visiting a patient in an intensive care unit

Due to the unique care settings and patient needs, visiting in intensive care units (ICUs) may be more limited than other areas of the hospital; generally, immediate friends and family identified by the patient are able to visit. Please note, flowers cannot be received in the ICUs

Interpreting services

OHSU serves a diverse population and is committed to providing culturally competent medical care for all patients and their families. OHSU provides free interpreter services for all of our deaf, hard of hearing, deaf-blind and limited English proficient patients and their families. Our qualified health care interpreters are available 24 hours a day, seven days a week via phone, on-site or through video remote technology.

If you feel more comfortable speaking a language other than English, OHSU offers interpreters for all languages. Interpreters are available in person for many languages, and through telephone services for all others. Sign language interpreters are available for our deaf, hard of hearing and deaf-blind patients and their families.

When you register as an OHSU patient, please let the staff know that you need an interpreter to assist you during your medical appointments. You also may request interpreter services when making telephone calls to anyone at OHSU.

Translation services

OHSU wants to ensure that you understand your medical treatment plan even after your visit is complete. If you need any of your written care plan in a language other than English, OHSU can translate the material for you. Please let your provider know what language you need your documents translated into and we will provide that free of charge.

OHSU’s goal is to ensure everyone has access to medical care in a language they understand.

Need a cup o' joe to keep you going? How about a hot meal from one of our scratch kitchens? Wherever you are on OHSU's Marquam Hill or South Waterfront campuses, we've got you covered. 

Marquam Hill campus

In addition to the many coffee/tea kiosks open around campus, you can almost always find food a few steps away at one of the following locations.

Cafe on Third
OHSU Hospital, 3rd floor
Always open

It's All Good - Natural Food Store
OHSU Hospital, 9th floor
Weekdays, 7:30 a.m. - 7 p.m.

Plaza Cafe
Hatfield Research Building, 9th floor
Weekdays, 6:30 a.m. - 2 p.m.

Sam's Cafe
Sam Jackson Hall, 1st floor
Weekdays, 7 a.m. - 4 p.m.

Nightingale Cafe
School of Nursing, 1st floor
Weekdays, 7:30 a.m. - 3 p.m.

20/20 Cafe
Casey Eye Institute, 1st floor
Weekdays
7:30 - 9:30 a.m.
11 a.m. - 2 p.m.

It's All Good @ Casey Coffee Shop
Casey Eye Institute, 1st floor
Weekdays, 6:30 a.m. - 2 p.m.

Mackenzie Hall Cafe
Mackenzie Hall, 1st floor
Weekdays, 6:30 a.m. - 3 p.m.

Doernbecher Starbucks
Doernbecher Children's Hospital, 1st floor
Weekdays, 5 a.m. - 8 p.m.
Weekends, 5:30 a.m. - 5 p.m.

South Waterfront campus

Daily Cafe
Center for Health & Healing, 1st floor
Weekdays, 7 a.m. – 5 p.m.
Saturdays, 9 a.m. – 2 p.m.

Daily Cafe Coffee Bar
Center for Health & Healing, 1st floor atrium
Weekdays, 6:30 a.m. – 4:30 p.m.

OHSU chaplains provide spiritual support to patients, their families and OHSU staff regardless of religious affiliation. We provide spiritual guidance, prayer, emotional support, and comfort. We help ensure that the spiritual needs of you, your family, and your loved ones are addressed during your hospital visit.

When should I call a chaplain?

Facing a challenging or life-threatening medical diagnosis or treatment can lead to deep spiritual inquiry or desire for spiritual support. Chaplains can help:

  • Share and sort confused emotions and fears
  • Provide prayer support and nonjudgmental presence
  • Contact community clergy for specific needs

How do I contact a chaplain?

If you would like a visit from a chaplain, please ask a member of your healthcare team to contact us. You may also call 503-494-8777.

We are available Monday-Saturday between 9 a.m. and 5 p.m. and on an emergency basis during evenings and Sundays.

Sacred spaces

Available for prayer, meditation, and quiet reflection:

  • Interfaith Sanctuary: located on OHSU 9th floor, room 9C05, across from the surgery waiting room
  • Meditation room: located in Doernbecher Children’s Hospital 10th floor, room 10301

Locations and contact information

OHSU Hospital Chaplains Office
OHSU 9th floor, room 9C07, behind the colorful glass
Hours: Monday-Saturday
9 a.m. – 5 p.m.
503-494-8777

OHSU Doernbecher Children’s Hospital
DCH 10th floor, next to the Meditation Room
Hours: Monday-Friday
9 a.m. – 5 p.m.
503-418-5392

Bridges Palliative Care Chaplain
503-418-5333

Learn more about Bridges palliative care

Spiritual materials

Available in the Interfaith Sanctuary and Chaplains Offices.

Looking for a gift for a friend or family member in the hospital? Need a magazine while you’re waiting? Want to browse through our selection of great gifts while you are a patient? Visit the gift shop.

Location
9th floor, OHSU Hospital

Hours
Monday through Friday, 9 a.m. to 5:30 p.m.

Telephone
503-494-5761

We make every effort to help you keep track of your personal belongings during your stay at OHSU. We know things sometimes get lost, however, so if you return home and find you're missing something, let us know and we'll try to help.

If it has been fewer than 30 days since your stay at OHSU:
Please directly contact the unit where you received your care.

If it has been more than 30 days since your stay at OHSU:
Please contact Public Safety at 503-494-7744.

Contact us

Need assistance? Please contact us with questions about preparing for your visit: 503-494-8311