For Patients and Visitors
At OHSU, we believe the support of friends and family is an important part of healing. Due to the coronavirus pandemic, we have made temporary changes to our visitor policy to keep everybody safe.
Visitors: As of Sept. 12, 2022, most patients can have 2 visitors at a time (1 visitor for adult surgery and procedure areas). Hours for visiting most adult patients are 5 a.m. to 9 p.m.
Masks: Masks are required in Oregon health care settings until April 3, 2023. After that, OHSU will require masks for ages 2 and older:
- In areas where patients and staff are at greatest risk.
- By patient request.
- Based on guidance from the CDC.
OHSU respects all who choose to wear masks, at any time and in any setting. The reasons to wear a mask may be very personal. We expect all OHSU members, patients and visitors to respect this choice.
OHSU strongly recommends mask-wearing throughout our health care system, including at OHSU hospitals and clinics, Hillsboro Medical Center and Adventist Health Portland. OHSU highly recommends all patients wear masks when outside their room.
OHSU staff will wear masks if asked to do so by patients or family members, and are expected to ask about your masking preference. Please let us know at any time if you would like us to wear masks.
- Find information on COVID-19 vaccines and booster doses.
- Find COVID-19 testing information.
- See frequently asked questions about vaccines and COVID-19.
Everyone deserves access to health care. People with disabilities have the right to get support from people they trust while they are in the emergency room or hospital.
If you have a disability and need help speaking with hospital staff, deciding on health care or doing daily tasks, you can name at least 3 support people (friends, family, paid or unpaid personal care assistant, etc.) to help you.
A disability may include a physical, intellectual, behavioral or cognitive impairment, deafness, being hard of hearing or other communication barrier, blindness, autism, or dementia.
You can always have 1 support person with you:
- In the emergency room
- During your hospital stay if you need them to help with your care
- For any talk about hospice care
- When you discuss or think about signing an advance directive or POLST form
Support people must follow OHSU’s infection-control standards and OHSU policy for safety.
- The patient or their representative decides whether support is needed.
- Treatment should still be guided by an existing POLST, advance directive or similar instruction.
- “Support person” means a family member, guardian, personal care assistant or other paid or unpaid helper chosen by the patient to physically or emotionally help them, or make sure they can communicate with hospital staff.
- Adult patients may bring two healthy visitors with them to clinic appointments.
- A child visiting our outpatient clinics may have up to two healthy adults with them.
- New parents can bring their nursing baby who is 6 months or younger to appointments with them. The baby is not considered a visitor.
- Visitors to outpatient cancer clinics must be 18 or older.
- Adult patients can have 2 healthy visitors at a time. Hours for visiting most adult patients are 5 a.m. - 9 p.m.
- Child patients can have 2 healthy visitors at a time in most cases.
- A patient in labor can have 2 healthy visitors. A doula is considered one of these visitors.
- One healthy parent or guardian at a time may visit a child in the hospital who has COVID-19. The parent or guardian must stay in the child's room.
- Two healthy adults at a time and up to 4 per day may visit a patient during end-of-life care.
We ask that all visitors and support people be fully vaccinated OR have a negative COVID-19 test result in the last 72 hours.
We generally discourage visitors from eating or drinking inside patient rooms. On Marquam Hill, we encourage visitors to go to the Cafe on Third, on the third floor of OHSU Hospital.
We also encourage visitors to eat outdoors. Our Marquam Hill and South Waterfront campuses both have outdoor seating options. View map of Marquam Hill campus patios and lawns
For adult patients:
- Patients are required to have a responsible adult (age 18 or older) available to learn discharge instructions and to take them home after their surgery/procedure.
- If you have a disability and need help speaking with hospital staff, deciding on health care, understanding health care information or doing daily tasks, you can give us the names of at least 3 support people/caregivers and have 1 support person/caregiver with you in the hospital.
- To allow for physical distancing in limited space during a surgery/procedure, we ask that your support person or responsible adult: :
- Stay within 50 miles and cell service of OHSU if the surgery/procedure is expected to last at least three hours.
- Wait in their car in a place with good cell service.
- Wait in a designated waiting area.
- Two healthy adults can be with a pediatric patient for check-in and in the pre/post-procedure area.
Casey Eye Institute: Expectations for visitors waiting for patients in surgery: English | Spanish
- Prenatal visits: Two healthy visitors may come with you.
- Labor and delivery: Two healthy adults can come with you into the hospital and to the labor floor. We ask that they stay with you at all times.
See the “Visiting patients in the hospital” section above for more details on visits with new parents and newborns.
Information and services
OHSU provides culturally competent medical care for all patients and their families. Services include free interpreter services for those who are deaf, hard of hearing, deaf-blind or who have limited English skills. Our qualified health care interpreters are available at all times by phone, video or in person.
If you are more comfortable speaking a language other than English, OHSU offers interpreters for all languages. Interpreters are available in person for many languages, and by phone for all others. Sign language interpreters are available for those who are deaf, hard of hearing or deaf-blind.
When you register as an OHSU patient, please let the staff know that you need an interpreter to help you at medical appointments. You also may request interpreter services when calling anyone at OHSU.
OHSU wants to make sure that you understand your medical treatment plan. If you need your written care plan in a language other than English, OHSU can translate it for you free of charge. Please let your provider know what language you need.
We strive to give everyone access to medical care in a language they understand.
OHSU chaplains provide spiritual support to patients, families and staff regardless of religious affiliation. We provide spiritual guidance, prayer, emotional support and comfort. We help address the spiritual needs of you and your loved ones during your hospital visit.
When should I call a chaplain?
Facing a challenging or life-threatening diagnosis or treatment can lead to deep spiritual inquiry or a desire for spiritual support. Chaplains can:
- Help share and sort confusing emotions and fears
- Provide prayer support and nonjudgmental presence
- Contact community clergy for specific needs
How do I contact a chaplain?
Ask a member of your health care team to contact us, or call 503-494-8777. We are available 9 a.m. to 5 p.m. Monday to Saturday, and on an emergency basis evenings and Sundays.
We have two spaces for prayer, meditation and quiet reflection:
- Interfaith Sanctuary: OHSU Hospital, 9th floor, Room 9C05, across from the surgery waiting room
- Meditation room: Doernbecher Children’s Hospital, 10th floor, Room 10301
Locations and more information
OHSU Hospital Chaplains Office
- 9th floor, Room 9C07, behind the colorful glass
- Hours: 9 a.m. – 5 p.m., Monday-Saturday
OHSU Doernbecher Children’s Hospital
- 10th floor, next to the Meditation Room
- Hours: 9 a.m. – 5 p.m. weekdays
Bridges Palliative Care chaplain
Spiritual materials: Available in the Interfaith Sanctuary and Chaplains Offices.
We make every effort to help you track your belongings during your stay. But we know things sometimes get lost. If you can't find something, or it's missing after you get home, we'll try to help.
- If it's been less than 30 days since your stay: Contact the unit where you received care.
- If it's been more than 30 days since your stay: Call Public Safety at 503-494-7744.
Call us with questions about preparing for your visit: 503-494-8311