For Patients and Visitors

At OHSU, we believe the support of friends and family is an important part of healing. In light of the coronavirus, we have made temporary changes to our visitor policy to keep everybody safe. As of Oct. 25, 2021, adult patients can have one adult visitor (ages 18 or older) a day, and child patients can have two adult visitors (ages 18 or older) a day in most cases. Hours for visiting most adult patients are 5 a.m. – 9 p.m.

COVID-19 updates:

Important safety information

Diagram of face mask policy and acceptable masks for patients, visitors, employees

Everyone age 2 and older must wear a mask in OHSU hospitals and clinics. Though Oregon is lifting a mask requirement March 12, masks will still be required in health care settings.

Download our flyer on acceptable masks

Visitor policy

Everyone deserves access to health care. People with disabilities have the right to get support from people they trust while they are in the emergency room or hospital.

If you have a disability and need help speaking with hospital staff, deciding on health care or doing daily tasks, you can name at least 3 support people (friends, family, paid or unpaid personal care assistant, etc.) to help you.  

A disability may include a physical, intellectual, behavioral or cognitive impairment, deafness, being hard of hearing or other communication barrier, blindness, autism, or dementia.

You can always have 1 support person with you:

  • In the emergency room
  • During your hospital stay if you need them to help with your care
  • For any talk about hospice care
  • When you discuss or think about signing an advance directive or POLST form

Support people must follow OHSU’s infection-control standards and OHSU policy for safety.

You can read our full policy

Notes:

  • The patient or their representative decides whether support is needed.
  • Treatment should still be guided by an existing POLST, advance directive or similar instruction.
  • “Support person” means a family member, guardian, personal care assistant or other paid or unpaid helper chosen by the patient to physically or emotionally help them, or make sure they can communicate with hospital staff.
  • Adult patients may bring one healthy visitor with them to clinic appointments.
  • A child visiting our outpatient clinics may have up to two healthy adults with them.
  • New parents can bring their nursing baby who is 6 months or younger to appointments with them. 
  • Visitors to outpatient cancer clinics must be 18 or older.

Outpatient visitor policy: English  |  Spanish

  • Adult patients can have 1 healthy adult visitor per day. Hours for visiting most adult patients are 5 a.m. - 9 p.m.
  • Child patients can have 2 healthy adult visitors per day in most cases.
  • A patient in labor can have 2 healthy visitors. A doula is considered one of these visitors.
  • One healthy parent or guardian at a time may visit a child in the hospital who has COVID-19. They must stay in the child's room.
  • Two healthy adults at a time and up to 4 per day may visit a patient during end-of-life care.

We ask that all visitors and support people be fully vaccinated OR have a negative COVID-19 test result in the last 72 hours.

Inpatient hospital visitor policy: English | Spanish

We generally discourage visitors from eating or drinking inside patient rooms. On Marquam Hill, we encourage visitors to go to the Cafe on Third, on the third floor of OHSU Hospital.

We also encourage visitors to eat outdoors. Our Marquam Hill and South Waterfront campuses both have outdoor seating options. View map of Marquam Hill campus patios and lawns

For adult patients:

  • Patients are required to have a responsible adult (age 18 or older) available to learn discharge instructions and to take them home after their surgery/procedure.
  • If you have a disability and need help speaking with hospital staff, deciding on health care, understanding health care information, or doing daily tasks, you can name at least 3 support people/caregivers and have 1 support person/caregiver with you in the hospital.
  • Because of limited space to allow for physical distancing, we ask that the person do one of the following during the surgery or procedure:
    • Stay within 50 miles and cell service of OHSU and the surgery or procedure is expected to last at least three hours.
    • Wait in their car in a place with good cell service.
    • Wait in a designated waiting area.

For children:

  • Two healthy adults can be with a pediatric patient for check-in and in the pre/post-procedure area.

Casey Eye Institute: Waiting for patients while they are in surgery—visitor expectations: English  |  Spanish

  • Prenatal visits: One healthy visitor may come with you.
  • Labor and delivery: Two healthy adults can come with you into the hospital and to the labor floor. We ask that they stay with you at all times.

See the “Visiting patients in the hospital” section above for more details on visits with new parents and newborns.

Interpreting services

OHSU provides culturally competent medical care for all patients and their families. Services include free interpreter services for those who are deaf, hard of hearing, deaf-blind or who have limited English skills. Our qualified health care interpreters are available at all times by phone, video or in person.

If you are more comfortable speaking a language other than English, OHSU offers interpreters for all languages. Interpreters are available in person for many languages, and by phone for all others. Sign language interpreters are available for those who are deaf, hard of hearing or deaf-blind.

When you register as an OHSU patient, please let the staff know that you need an interpreter to help you at medical appointments. You also may request interpreter services when calling anyone at OHSU.

Translation services

OHSU wants to make sure that you understand your medical treatment plan. If you need your written care plan in a language other than English, OHSU can translate it for you free of charge. Please let your provider know what language you need.

We strive to give everyone access to medical care in a language they understand.

OHSU chaplains provide spiritual support to patients, families and staff regardless of religious affiliation. We provide spiritual guidance, prayer, emotional support and comfort. We help address the spiritual needs of you and your loved ones during your hospital visit.

When should I call a chaplain?

Facing a challenging or life-threatening diagnosis or treatment can lead to deep spiritual inquiry or a desire for spiritual support. Chaplains can:

  • Help share and sort confusing emotions and fears
  • Provide prayer support and nonjudgmental presence
  • Contact community clergy for specific needs

How do I contact a chaplain?

Ask a member of your health care team to contact us, or call 503-494-8777. We are available 9 a.m. to 5 p.m. Monday to Saturday, and on an emergency basis evenings and Sundays.

Sacred spaces

We have two spaces for prayer, meditation and quiet reflection:

  • Interfaith Sanctuary: OHSU Hospital, 9th floor, Room 9C05, across from the surgery waiting room
  • Meditation room: Doernbecher Children’s Hospital, 10th floor, Room 10301

Locations and more information

OHSU Hospital Chaplains Office

  • 9th floor, Room 9C07, behind the colorful glass
  • Hours: 9 a.m. – 5 p.m., Monday-Saturday
  • 503-494-8777

OHSU Doernbecher Children’s Hospital

  • 10th floor, next to the Meditation Room
  • Hours: 9 a.m. – 5 p.m. weekdays 
  • 503-494-8777

Bridges Palliative Care chaplain

Spiritual materials: Available in the Interfaith Sanctuary and Chaplains Offices.

We make every effort to help you track your belongings during your stay. But we know things sometimes get lost. If you can't find something, or it's missing after you get home, we'll try to help.

  • If it's been less than 30 days since your stay: Contact the unit where you received care.
  • If it's been more than 30 days since your stay: Call Public Safety at 503-494-7744.

Contact us

Call us with questions about preparing for your visit: 503-494-8311