Patient Relations

Patient Relations staff are committed to providing patient advocacy, complaint management, crisis intervention and ethics consultation in a non-judgmental, non-defensive, harassment-free manner.

We are committed to core ethical values of...

A provider with back to the camera in the foreground, speaks with a smiling patient.
  • Service excellence
  • Patient autonomy
  • Cultural understanding
  • Compassion
  • Spiritual comfort
  • Patient and family centered care
  • Justice and integrity

Patients should be able to be treated by providers who can meet their diverse needs – providers who share a common bond, whether ethnic background, language, religion, or culture.

Further, we are committed to providing consumer access to healthcare information and resources, within a nurturing and safe environment of care.

Our services

  • Provide a centralized mechanism for addressing patient concerns, complaints and grievances.
  • Act as liaison between patients and medical providers.
  • Provide access to resources for individual needs and questions.
  • Personalize and humanize the healthcare experience.
  • Explain OHSU Policies, procedures and services.
  • Answer requests for medical ethics consultation.
  • Provide access to information regarding sensitive healthcare questions

Contact patient relations

Monday - Friday
8 a.m. - 4:30 p.m.


Mailing address

Patient Relations Dept - UHS-3
Oregon Health & Science University
3181 S.W. Sam Jackson Park Road Portland, OR 97239-3098