Once you are scheduled for an appointment at OHSU, we will try to contact you before your visit to verify your information. This is called pre-registration and it can save you time when you check in at the hospital.
- For a hospital stay, call 503-494-8927
- For a clinic appointment, call 503-494-8311
If you are having a surgical procedure, you may also be scheduled for an appointment in our Preoperative Medicine Clinic.
Arriving for your hospital stay
Arrange to have someone bring you to the hospital when you arrive for your stay. Your driver may park for free in the patient parking garage under the Physicians Pavilion. You may choose to use alternative transportation such as a Tri-Met bus or a cab.
For information on how to get to and around OHSU, visit Getting to OHSU.
If you need further assistance, call the OHSU operator at 503-494-8311.
What to bring with you
- Money for any insurance co-pay or deductible that your plan requires
- Personal toiletries
- Insurance billing information
What to leave at home
- Valuables, including items such as money (other than money that may be asked for co-pay or deductible), billfold/wallet, purse, credit cards and jewelry.
- Electrically operated devices
- Medications (unless your doctor asks you to bring them)
Where to check-in for surgery
OHSU Hospital Lobby (9th floor)
Monday - Friday, 5 a.m. to 9 p.m.
Saturday - Sunday, 6 a.m. to 9 p.m.
Doernbecher Children's Hospital Admitting (8th floor maple leaf)
Monday - Friday, 5 a.m to 4:30 p.m.
Day surgery check-in at Casey Eye Institute, (6th floor)
Monday - Thursday, 6 a.m. to 5 p.m.
Day surgery check-in at Multnomah Pavilion (4th floor)
Monday - Friday, 6 a.m. to 10:30 a.m.
Day surgery check-in at Center for Health and Healing, Building 2 (1st floor)
Monday - Friday, 5:30 a.m. to 6:30 p.m.
Preparing for surgery
If you have medical insurance, an Insurance Verification Specialist (IVS) will confirm authorizations and/or PCP (primary care provider) referrals (if required) to financially secure your admission.
If you are non-sponsored or under-sponsored, an IVS representative will determine whether you are eligible for hospital financial assistance.
If you are ineligible for hospital assistance, the IVS representative will discuss with you deposit requirements. If you are eligible for a hospital assistance, the IVS representative will discuss you the amount of discount. If you appear to be eligible for the Oregon Health Plan or another Medicaid program, and IVS representative will refer you to Finance and Medicaid Services (F&MS). A F&MS representative will assist you with the application process.
Visit billing and insurance for more information.