Thank you for trusting OHSU with your care. On this page, you can learn how to get ready for your:

• Clinic appointments
• Hospital stays
• Surgery

You’ll also find information about our cancellation policy, medical chaperones and other topics.

Registration

If you are a new OHSU Health patient or your insurance has changed, please call OHSU Registration at 503-494-8505 to provide insurance information.

 For a hospital stay, call 503-494-8927 to answer additional questions.

What to bring

• Insurance card
• Debit or credit card if you have a copay; no cash or checks
• List of all medications, vitamins and supplements you take
• Any paperwork we asked you to complete
• Any medical records and diagnostic images we asked for

24-hour cancellation policy

If you can’t make your appointment, please give us at least 24 hours’ notice so we can offer it to a patient on our waitlist. If you miss 2 or more appointments in a row without 24 hours’ notice, we may contact you about no longer being a patient at our clinic.

Hospital stays

Have someone bring you. You can also use TriMet or a ride-sharing service. If someone drives you, they can park for free at:

• Marquam Hill: Parking Garage B at Physicians Pavilion.
• South Waterfront: Center for Health & Healing Parking Garage; take a ticket and have it validated at check-in.

What to bring

• Insurance card
• Debit or credit card if you have a copay; no cash or checks
• Toiletries

What to leave at home

• Valuables, including money and jewelry
• Medications, unless your doctor asks you to bring them
• Electrical appliances such as blow-dryers or electric toothbrushes

Resources

• Inpatient Welcome Guide
• Patient visiting hours and policies
• Patient discharge policy
• Guía de bienvenida en español para pacientes hospitalizados

Before surgery

• You will have an in-person or phone visit to make sure you are healthy enough for surgery.
• Learn what to do and what to expect before surgery: Preparing for your surgery (Preparación para su cirugía).
• An insurance verification specialist will confirm a doctor’s referral, if required, and how you will pay. If you don’t have insurance, the specialist will go over other options. Some patients qualify for assistance.

Checking in for surgery

• OHSU Hospital: Go to Admitting in the ninth-floor lobby. Phone: 503-494-8927
• Doernbecher Children's Hospital: Go to Admitting on the eighth floor (look for the maple leaf). Phone: 503-418-5313
• Casey Eye Institute: Go to the sixth floor. Phone: 503-494-5191.
• Multnomah Pavilion: Go to the fourth floor. Phone: 503-494-1102.
• Center for Health and Healing, Building 2: Go to the first floor. Phone: 503-346-3000.

Things to know about coming to OHSU

Medical chaperones for sensitive exams: OHSU offers trained medical chaperones to make sure you have comfort, dignity and professionalism during your exam. We will offer you a chaperone any time a breast, genital or rectal area will be exposed or subject to physical contact. You can also ask for a chaperone for any medical exam or procedure. You can ask for a certain gender if it makes you more comfortable. We will do our best to honor your request.

No guns on OHSU property: Per ORS 166.377 and OHSU Policy, possession of firearms on OHSU property is not permitted. This prohibition includes those licensed to carry a concealed firearm. The affirmative defense of ORS 166.370(3)(g) for those with a concealed handgun license does not apply on OHSU property.

We are scent-free: Please don’t wear a fragrance to your visit. This helps chemically sensitive patients and staff.

We are a teaching facility: You might meet students learning from your care team. This helps us train providers while giving you excellent care.

Language help: If you need an interpreter for your appointment, we can provide one free of charge upon request. Call your provider’s office and ask for language services for your visit.

How we use artificial intelligence

At OHSU, we believe AI gives us a powerful tool to find disease earlier and spend more time on you. We also believe we must earn your trust. We pledge to:

• Be transparent about how we use AI: We see AI as a tool to support our care teams (doctors, nurses and others), not to replace them. For example, we use AI to analyze medical data to spot health risks sooner. We also use it for paperwork and scheduling so we have more time to focus on you.
• Make sure AI tools are safe and fair: OHSU’s AI Governance Committee — with doctors, ethicists and safety experts — reviews and monitors every AI tool. We also rigorously test tools to make sure they’re fair for everyone, regardless of race, gender or background.
• Tell you when AI tools affect you directly: For example, with your permission, your clinic may use a secure app to listen to your conversation with your provider and draft clinical notes. This frees your provider to focus on you instead of typing. We also may use AI to draft responses to MyChart messages. A provider will always review any notes or messages before they are sent or added to your medical record.
• Be culturally and environmentally responsible: We respect tribal data sovereignty, and make sure data from Indigenous communities is managed according to their rules and values. We also strive to use AI to reduce waste and our environmental impact.

For more details, please review our OHSU Notice of Privacy Practices.