Our customer service department can help you with:
- Understanding your bills
- Reviewing how the billing and collection process works
- Exploring payment plan options to resolve your account
- Applying for financial assistance, if needed
- How to read and pay your bill
- Our billing process
- Hospital price list
- Frequently asked questions
- Financial assistance programs
You may be able to get a discount on your bill for paying the full amount. Call 866-617-6855 to find out how.
- Using insurance at OHSU
- Frequently asked questions
- Understanding Oregon Health Plan (Medicaid) redetermination
How to read and pay your OHSU bill
We have many ways to pay your OHSU bill:
- Online guest pay
- Online patient portal: OHSU MyChart
- Phone: 503-494-8047 or 866-617-6855 (toll-free)
- Mail to:
OHSU Patient Billing Services
P.O. Box 4674
Portland, OR 97208-4676
To pay your bill in person, visit OHSU Patient Billing Services
1400 S.W. Fifth Ave.
Portland, OR 97201
Please include your payment coupon with your payment.
We accept Visa, MasterCard, American Express and Discover Card. You can also pay by check.
If you are unable to pay your bill in full, please call us at 503-494-8047 or 1-866-617-6855 (toll free). We have payment plans and financial assistance programs that you may qualify for.
Please note: Online payments cannot be used to pay your OHSU dental bill, your OHSU student health bill, or your bill from Richmond or Scappoose Clinics. Please refer to the billing statement for information on how to pay these types of bills.
You will receive one bill for both hospital and doctor services.
- Your OHSU Hospital and Clinic charges are for your hospital stay or clinic visit.
- Your doctor's fees include the costs of medical or surgical care. It also includes costs for any doctors who helped review test results.
- You may also receive a separate bill from OHSU Anesthesia.
Our billing process
We submit a claim to your insurance company based on the information provided when you register at OHSU. Co-payments are expected at the time of your visit.
What you can do to help
- Provide your complete personal health insurance information when you register.
- Inform us if your personal or insurance information has changed since your last visit.
- Know your insurance coverage and benefits. Contact your insurance company before your visit to OHSU to verify your benefits and coverage requirements.
We wait for payment from your insurance company. If payment is not received in a reasonable amount of time (30 days), we may ask for your help.
What you can do to help
- If you do not receive an explanation of benefits from your insurance company within 30 days, please contact them to find out the status of your claim.
- Your insurance company may ask you to provide more information. If so, please respond quickly, and let us know the information you’ve provided to the insurance company so we can update our records.
After your insurance company has made payment, you will be expected to pay the amount due. If your account becomes past due, you may receive up to three balance due notices and three phone calls.
What you can do to help
- When you receive a balance due notice, please pay your bill promptly.
- If you have questions about these billing statements, please call Customer Service; toll free at 866-617-6855.
- Keep your billing statements for your records. The billing statements may be helpful when reviewing the explanation of benefits you receive from your insurance company.
- If you are unable to pay the balance, please contact us. We can discuss options for payment plans or financial assistance, depending on your circumstances. Information and guidelines for financial assistance are also available online.
Good Faith Estimate
Not using insurance? You have the right to receive a “Good Faith Estimate” (GFE) that explains how much your care will cost
By law, health care providers must give patients who don’t have insurance or who are not using insurance an estimate of their medical bill (Good Faith Estimate).
- What a GFE covers: the total expected cost of any non-emergency medical goods or services. This includes costs like medical tests, prescription drugs, equipment and hospital fees.
- You have the right to get a GFE in writing at least 1 business day before your medical good or service. You can also ask for a GFE before you schedule your medical good or service.
- You can dispute your bill if it is $400+ more than your GFE.
- Be sure to save a copy or picture of your GFE.
If you do not have insurance, we will send you a bill for any amount that you did not pay when you received services at OHSU.
- To see if you qualify for state or federal medical assistance, please contact OHSU Financial and Medicaid Services at 503-494-1671.
- If you are unable to pay your bill in full, please call us at 503-494-8047 or 866-617-6855 (toll free). We have payment plans and financial assistance programs that you may qualify for.
Your hospital bill should never be a surprise, but it can be hard to predict what is needed to treat an illness or restore a person’s health. The price you pay is based largely on your insurance coverage. The best way to plan ahead for any cost is to do one of the following:
- Contact your health plan and ask what your out-of-pocket costs will be for an upcoming stay.
- Access our online price estimate tool in MyChart, which can provide a clearer estimate and will be customized to your insurance coverage.
- Call OHSU’s Patient Estimate Team at 503-494-3508 to get an estimate for an upcoming procedure.
Patients without insurance or who do not have enough insurance may qualify for discounts.
If you need additional information, OHSU provides a list of our hospital charges below.
Hospital price list
Your hospital bill should never be a surprise, but it can be hard to predict what is needed to treat an illness or restore a person's health. The price you pay is based largely on your insurance coverage. The best way to plan ahead for any costs is to:
- Contact your health plan and ask what your out-of-pocket costs will be for an upcoming stay, or
- Call OHSU's estimate team at 503-494-3508 to get an estimate for an upcoming procedure.
OHSU provides a list of our hospital charges below. Please note that this file will contain our gross charges, self-pay rates, and negotiated rates per payor. We charge the same for all patients, but a patient’s responsibility may vary depending on rates negotiated with health plans and your individual coverage. If you are a potential patient please refer to our online price estimate tool in MyChart which can provide a clearer estimate and will be customized to your insurance coverage. Patients without insurance or do not have enough insurance may qualify for discounts.
Hillsboro Medical Center, formerly Tuality
OHSU works with the insurance plans and medical networks listed below, as well as many others. Please contact your insurer before visiting us to check whether:
- Your insurer covers our services.
- Your insurer considers OHSU and your provider to be in network or out of network:
- In network means your insurer has contracts with OHSU and your provider, so your costs will be limited.
- Out of network means your insurer does not have contracts with OHSU and/or your provider, so your visit will cost more.
- First Choice Health
- Health Net
- Health Net Federal Services, LCC –TriCare Program
- Kaiser Permanente
- Moda (formerly ODS)
- Beech Street
- PHCS Network
- PHCS Healthy Directions
- Providence Health Plans
- Regence BlueCross BlueShield of Oregon
- Samaritan Health Services
- Three Rivers Provider Network
On April 1, 2023, the Oregon Health Authority began contacting Oregon Health Plan members to ask for their income information. This information will be reviewed to see who qualifies for Medicaid coverage. The Oregon Health Plan is Oregon’s Medicaid program.
This income review is called redetermination. It usually takes place every year. When the COVID-19 pandemic began, the federal government guaranteed Medicaid coverage and paused income reviews. That guarantee ended March 31, 2023. Oregon now has until June 2024 to review who qualifies for Medicaid.
If you are an Oregon Health Plan member:
- Make sure the state has your mailing address. To check or update your address, you can:
- Go to one.oregon.gov and click on Manage Account.
- Call the Oregon Health Authority’s Customer Service Center at 800-699-9075 weekdays between 7 a.m. and 6 p.m. Interpreters are available.
- If you are an OHSU patient: Call OHSU Health Services Customer Service at 844-827-6572 (for TTY users, 711) weekdays between 7:30 a.m. and 5:30 p.m.
- Watch your mail. All 1.4 million Oregon Health Plan members should get a review notice by January 2024.
- Follow steps in the notice within 90 days to keep Medicaid coverage. If you don’t respond within 90 days, you will have coverage for 60 more days.
- Change is coming to the Oregon Health Plan (video), Oregon Health Authority
- Habrá cambios en el Plan de Salud de Oregón (video) , Oregon Health Authority
- Redetermination FAQ, Health Share of Oregon
Frequently asked billing and insurance questions
You will receive only one statement for both hospital and provider services. If you have received any anesthesia services, you may get a separate statement for these services.
For example, if you have outpatient surgery, you will receive one bill from OHSU for hospital and provider charges and a separate bill from the anesthesiologist.
OHSU follows national guidelines and billing standards mandated by the Center for Medicare & Medicaid Services (CMS) for all patients and all visits – in the hospital setting and in outpatient settings. CMS has defined facility fee insurance billing codes for outpatient "clinic visits" to reimburse hospitals for the level/intensity of the nursing services and hospital resources used in an outpatient clinic setting. The fees take into account the operating and overhead costs related to the building, service provided by our clinical and support staff, supplies and equipment, as well as administrative costs.
Physicians who treat patients at hospital-owned facilities typically are not owners or employed by those facilities. When billing insurance companies, the physicians accept lower fees/insurance reimbursement than physicians who use their own equipment, supplies, staff and facilities
Physicians who own their own facility and resources use insurance billing codes that include their facility/overhead costs into a single patient bill for an office visit and are reimbursed at a higher rate by insurance providers.
No, OHSU charges a facility fee only when the service provided meets the definition and criteria established by CMS for a "clinic visit." There are some outpatient services, such as lab, radiology and rehabilitation therapy, that have different codes established by CMS. In those situations, the facility costs are already built in to the reimbursement rate, so patients are not charged a separate fee.
Your insurance provider will send you an Explanation of Benefits (EOB) notice that details the amount it has paid, any non-covered or denied amounts and the remaining balance that you are responsible for paying to OHSU. Review your EOB carefully, compare it to your OHSU billing statement and call your insurance provider or an OHSU Customer Service Representative right away if you have questions or concerns.
As a courtesy, we bill both your primary and secondary health insurance carriers. To insure proper and prompt processing of your claim, please be sure to verify the insurance information we have at the time of registration.
If you do not have health insurance, Medicare or Medicaid, we will send you a bill for any balance not paid at the time services are received. Please pay the bill, or call us to make payment arrangements, as soon as you receive it. You may make your payments by check, Visa, MasterCard, American Express or Discover Card.
Statements are issued monthly after we receive payment from your insurance company.
We ask that payments be made at the time of your visit so you won’t be inconvenienced with a statement sent to your home after your visit. It also helps us reduce costs and saves you the trouble of mailing a payment back to OHSU.
Insurance companies should notify you directly when a claim is denied. If you have not received an Explanation of Benefits, you should contact your insurance carrier directly.
We know that sometimes it is hard to pay your bill, even if you have insurance. If you are still having trouble paying after your insurance has been applied to your bill, please call us at 503-494-8047 or 1-866-617-6855 (toll free). We have payment plans and financial assistance programs that you may qualify for.
If you still cannot pay your bill after all other attempts have been made, we will work with our collection agencies, including the Oregon Department of Revenue, to recover payment with no interest charged. We care deeply about our patients and will never suspend your license, report you to credit bureaus, place liens on your property, charge late fees or file judgments/suits in an attempt to collect a debt.
As a patient, you should know and understand your insurance plan benefits and your responsibility for any deductibles co-insurance or co-payment amounts prior to any visit. Not all services are covered in all insurance contracts. If your insurance plan does not cover a service or procedure, you may be billed for full payment of the bill.
To find out what your insurance plan covers and what your financial obligation may be, call the Customer Services or Member Services Department of your insurance company (the phone numbers are on your insurance card).
Make sure that your insurance company lists both your doctor and hospital as a participating provider. If you go to an out-of-network provider, you may have a greater financial responsibility for services provided that is not under contract with your health care plan. Your insurance company can assist you in finding an in-network provider to limit the amount of money you will have to pay for care.
No surprise billing
OHSU says no to surprise bills and balance billing.