Why getting care matters

At OHSU, you can see a provider safely — in person or in a virtual visit. And as always, you can count on Oregon’s only academic health center for excellence and innovation. Doctors worry that delayed care and missed vaccines could cost more lives than COVID-19 does. We recommend:

Icon of baby in a diaper

Well-child visits: It’s important not to delay checkups and vaccinations. Vaccinations protect your child against dangerous, preventable diseases.

icon of a person in bandages and arm sling

Emergency care: A delay could let your condition get much worse. Immediate stroke treatment, for example, can avoid disability or loss of life.

icon of a heart with a line representing a heart beat

Care for chronic conditions: Treatment for conditions such as diabetes, lung disease and heart disease protects your quality of life and lowers your risk of needing hospital care.

Icon of a speech bubble with a plus sign

Other health care: Please talk with your primary care provider about other health care needs. Many appointments may be done in a virtual video visit.

A patient speaks with a doctor via laptop through an OHSU virtual visit
icon of health care provider with speech bubble

Virtual video visits

At OHSU, you can meet with an expert provider from the comfort of home. We have expanded options for a range of needs.

Illustration of 5 steps

How to get care safely during COVID-19

Watch our video on getting the high-quality care you need — safely. Also see our Steps to get care safely during COVID-19 flier, which includes a personal health risk worksheet.

How we’re protecting patients and visitors

At OHSU building entrances, we:

  • Ask about symptoms
  • Supply masks and hand sanitizer
  • Require people (over age 2) to wear a mask or face cloth
  • Waiting rooms, cafes and other spaces are arranged to keep people 6 feet apart.
  • Signs and floor decals guide people to stay 6 feet apart.
  • Check-in areas have plexiglass shields.
  • We’ve added evening and weekend hours. This helps us have fewer people on-site at once. It also helps us reduce wait times in exam and waiting rooms.
  • Patients with suspected or confirmed COVID-19 are kept apart from other patients.
  • OHSU staff members have extensive guidelines and training for all aspects of patient care. We provide the best care possible while protecting patients, staff and visitors.
  • On-site staff members are checked for symptoms through a daily survey. Those with possible COVID-19 symptoms stay home and are tested.
  • We constantly monitor supplies of PPE (personal protective equipment) to make sure we have enough. You can be confident you are seeing a provider with appropriate PPE.
  • Patient rooms are thoroughly cleaned between patients.
  • Surfaces in waiting rooms are cleaned hourly.
  • We’ve removed upholstered furniture and other hard-to-clean items.

You’ll find hand sanitizer in areas such as hallways and waiting rooms.

  • On-site staff members who report possible COVID-19 symptoms stay home and are tested.
  • We offer drive-up testing for the community. Learn more on our coronavirus resources page.
  • Patients are tested before surgery and some other procedures.

We’re limiting visitors and visits to increase safety for everyone, following Oregon Health Authority guidelines. Read our visitor policy on our coronavirus resources page.

Signs and floor decals throughout buildings guide patients and visitors on:

  • Wearing a mask or face cloth
  • Staying 6 feet from others
  • Cleaning hands often
  • Visitor policy
  • Elevator safety
  • COVID-19 symptoms
  • Remaining in patient rooms (not walking around buildings unnecessarily)

COVID-19 tools

See our coronavirus resources page for information on:

  • OHSU’s COVID-19 hotline
  • Our symptom checker
  • OHSU drive-up testing and other testing options
  • Caring for a COVID-19 patient at home
  • Preparing for surgery or another procedure
  • Updates on OHSU operations
  • OHSU news on COVID-19
  • Where to learn more