The complaint process

We ask patients or families who have problems, complaints or concerns to follow the process described below. These steps ensure patients first seek assistance from staff members who are most familiar with their care, and who can provide additional options if needed:

1. Please speak with the members of your healthcare team first. Usually, they can quickly resolve most issues.

2. If you are not satisfied with the response you have received from your health care team, call Patient Relations at 503-494-7959, stop by the office to talk with our staff or fill out a patient feedback form below: 

• Patient feedback form (English)
• Patient feedback form (Spanish)
• Patient feedback form (Vietnamese)
• Patient feedback form (Arabic)
• Patient feedback form (Russian)

You also may send a written concern to: 

Patient Relations Dept - UHS-3
Oregon Health & Science University
3181 S.W. Sam Jackson Park Road
Portland, OR 97239-3098

3. If you are not satisfied with the response you receive from the Patient Relations office, you may contact the following outside resources to register your complaint:

• Oregon Health Authority, Health Care Regulation and Quality Improvement
  Health Facility Licensing and Certification Program
  800 N.E. Oregon Street, Suite 465
  Portland, OR 97232
  Phone: 971-673-0540
  Fax: 971-673-0556
  mailbox.hclc@state.or.us

• DNV Healthcare USA Inc.

  Attn: Hospital Complaints­
  4435 Aicholtz Road, Suite 900­
  Cincinnati, OH 45245­
  Phone: 866-496-9647­
  Fax: 281-870-4818­
  hospitalcomplaint@dnv.com

• The Office of Civil Rights
  U.S. Department of Health and Human Services
  Centralized Case Management Operations
  200 Independence Avenue S.W., Room 509F, HHH Building
  Washington, D.C. 20201 
  Phone: 800-868-1019
  Phone: 800-537-7697 (TDD)
  OCRMail@hhs.gov