Virtual Spot Checks

Learn about Dermatology E-Visits

Ask a dermatologist: is this skin cancer?

Virtual spot checks provide the highest level of flexibility for patients looking to get a professional recommendation on suspicious or irregular moles. Virtual spot checks can be submitted at any time, fitting some peace of mind into your busy schedule. This service is designed to analyze 1-2 specific moles, and does not replace a full body skin check. After submitting your photos for your virtual spot check, you can expect  a response from a dermatology provider within  three business days with recommendations for follow up care.

A Virtual Spot Check is a way to receive medical advice on concerning moles using technology instead of going in-person to a clinic. This service is designed to analyze 1-2 specific moles, and does not replace a full body skin check.

Securely through MyChart, you will complete an online medical questionnaire explaining your concern, and upload photos for review by the provider.  Follow-up recommendations or care plans will then be sent within three business days based on what the provider is able to observe from your description and photos.

The better quality of photos submitted, the better your provider will be able to provide follow-up recommendations. Learn about submitting quality photos, or consider renting a phone-attachment dermatoscope.

Anyone with an OHSU MyChart account can request a Virtual Spot Check.

If you do not already have a MyChart account set up, you can create one for free by visiting OHSU MyChart.

You should seek an expert opinion when you believe you have a mole that might be cancerous. Detecting skin cancers early is critical, especially for melanomas (the most deadly form of skin cancer). The earlier a melanoma is caught and treated, the better chance of survival.

Know your warning signs

Any time you notice a mole that:

  • Has changed in appearance - primarily size, shape and coloration
  • Is a new mole (this is more normal in younger people, but new moles are not normal later in life)
  • Stands out of looks different from the others

You should seek an expert opinion to assure it is not skin cancer, either in an in-person visit, a Virtual Visit, or by submitting a Virtual Spot Check.

To learn more about what to look for, and how to check your skin, visit Start Seeing Melanoma.

The cost of your virtual spot check is covered by most insurances, but has a maximum charge of $75 if not covered.

Requesting a Virtual Spot Check (by computer)

  1. Visit the OHSU MyChart website and log-in using your username and password (we recommend opening this link in a new tab, so you can follow along with the instructions)
    1. If you do not have an existing MyChart account, select "SIGN UP NOW"
    2. If you have an activation code, enter this information. If you do not have an activation code, select "SIGN UP ONLINE"
    3. Complete the "Request an Activation Code" questions, and follow the prompts to set up your account
  2. Once logged in, select "Dermatology Virtual Spot Check" from the quick links in the sidebar of the welcome page
  3. Accept the Terms and Conditions of Service
  4. Enter payment information if prompted to do so
  5. Select your reason for visit, who the Virtual Spot Check is being sent to (Dermatology Virtual Team), and enter pharmacy information
  6. Update personal information if prompted to do so
  7. Answer the questionnaire about your Virtual Spot Check to the best of your ability
  8. Upload photos to help the team better treat your condition
    • It is recommended to submit at least two pictures: one close up (4 inches away) and one overview (12 inches away)
    • Here is a guide to help you take the best quality photos for your virtual care
  9. Submit your Virtual Spot Check by selecting “Submit Virtual Spot Check”. If you need to edit your submission, click edit under the Completed Steps.

Once your Virtual Spot Check has been submitted, it will be reviewed by a provider. You will receive follow-up contact within three business days via your MyChart account.

(View these instructions, including screenshots, in PDF form)

Requesting a Virtual Spot Check (by smartphone)

  1. Download the MyChart Phone App by searching "MyChart" on the Apple or Android app store (more info)
  2. When prompted for “Select an Organization”, Search for “Oregon Health and”
  3. Select OHSU MyChart (OHSU Flame logo), and click through to OHSU MyChart
  4. If you have an existing OHSU MyChart account, log in with your username and passowrd
    1. If you do not have an existing OHSU MyChart account, click “Sign up now”
    2. If you have an activation code, enter this here. If you do not have an activation code, select "Sign up Online"
    3. Complete the "Request an Activation Code" questions, and follow the prompts to set up your account
  5. At your home “ACTIVITIES” page, select “Dermatology Virtual Spot Check”
  6. Accept “Virtual Spot Check Terms and Conditions for Dermatology and OHSU”
  7. Complete “What brings you in today”, “Who would you like to send this Virtual Spot Check to” (Dermatology Virtual Team), and “Where would you like any prescriptions to be sent?”
  8. Update payment information if prompted
  9. Update personal information if prompted
  10. Answer the questionnaire about your Virtual Spot Check to the best of your ability
  11. Upload photos to help the team better treat your condition
    • It is recommended to take at least two pictures: one close up (4 inches away) and one overview (12 inches away)
    • You can take a new photo, select an existing photo, or select existing document
    • Here is a guide to help you take the best quality photos for your virtual care
  12. Submit your Virtual Spot Check by selecting “Submit Virtual Spot Check”. If you need to edit your submission, click edit under the Completed Steps.

Once your Virtual Spot Check has been submitted, it will be reviewed by a provider. You will receive follow-up contact within three business days via your MyChart account.

Contact

For questions or issues with your Virtual Spot Check, please contact telederm@ohsu.edu