Alison Soileau, Ph.D., FACHE, chief experience officer, is responsible for patient, family and caregiver experience strategy and advancing a culture of service excellence at the Knight Cancer Institute. She is a nationally recognized healthcare executive with more than 25 years of leadership experience in patient experience, organizational culture and healthcare transformation. Before joining the OHSU Knight Cancer Institute, she served as system vice president of patient experience and service excellence at Ochsner Health, where she led initiatives focused on patient and caregiver experience, advocacy, coaching, analytics, spiritual care, and volunteer, guest and language services. 

Soileau is known for advancing patient-centered strategies that strengthen communication, engagement and service quality across complex healthcare organizations. Her expertise spans executive coaching, strategic planning, market analysis, experience analytics, change management and human-centered design, helping leaders create cultures that prioritize empathy, collaboration and continuous improvement. She has led multidisciplinary teams and developed innovative programs that enhanced organizational performance and the care experience for patients and families. 

A three-time honoree on Becker’s “Chief Experience Officers to Know” list, Soileau serves on The Beryl Institute Patient Experience Advisory Board and is a frequent national speaker on patient experience, physician partnerships, leadership and organizational culture. She holds a Ph.D. in organizational leadership from National University, a master’s degree in psychology with an industrial and organizational focus, and a bachelor’s degree in psychology from Southeastern Louisiana University.