Healthcare

Physician Advice and Referrals

Nurse Debra Harris confers with Dr. Karen Oh at OHSU
Debra Harris, RN, (left) talks with Dr. Karen Oh, a radiologist. Conferring with one another and with community providers is a high priority at OHSU.

The OHSU Physician Advice and Referral Service makes it easy for you to refer a patient to OHSU or to seek advice from an OHSU provider. We are also committed to helping you care for patients during the COVID-19 outbreak.

This page will enable you to:

  • Learn about OHSU’s modified operations during COVID-19
  • Refer a patient to OHSU
  • Sign up for email updates
  • Get advice on managing a practice during a pandemic
  • Find information about COVID-19 testing in the Portland area
  • Find information about other services

Refer a patient to OHSU during COVID-19

As of May 1, OHSU is resuming some nonurgent surgeries and procedures, as allowed under guidelines issued by Oregon Gov. Kate Brown.

OHSU is giving priority to patients whose status may have changed since nonelective procedures were stopped March 18. Follow your patient's care through OHSU Connect.

Other patients can be seen through:

  • Urgent in-person appointments
  • Virtual visits (via smartphone, tablet or computer)
  • Phone visits

Please continue using the regular process. Fax your referral to 503-346-6854.

If you would like to use an OHSU form, you can download the one you need:

For questions about a referral or to seek advice from an OHSU provider, please call:

  • 800-245-6478
  • 503-494-4567

Please note: When providing advice to you, OHSU physicians are not diagnosing a patient's condition, nor are they providing treatment to a patient. Thus, they are not establishing a physician-patient relationship. All treatment and diagnostic decisions remain with you, the treating provider, when an OHSU physician is providing advice to you.

More COVID-19 information

The OHSU School of Medicine’s COVID Inquiry Group researched, developed and frequently updates an extensive FAQ on the coronavirus. The questions and answers, in a Smartsheet, covers topics including:

  • PPE
  • Testing
  • Treatment
  • Outpatient clinic operations

The COVID Inquiry Group was formed to answer questions submitted through the Oregon ECHO Network. The group’s review process involves students, residents and faculty to make sure the information is evidence-based and thoughtful.

OHSU has two drive-up testing sites for anyone over 2 months old with COVID-19 symptoms, including:

  • Fever
  • Cough
  • Shortness of breath
  • Chills
  • Muscle pain
  • New loss of taste or smell
  • Vomiting or diarrhea
  • Sore throat

No appointment or provider referral is needed. The criteria are expected to change in accordance with CDC guidance and the availability of supplies.

  • Westside Mobile Testing Site:
    Location: Hillsboro Stadium, 4450 N.E. Century Blvd., Hillsboro, OR 97124
    Hours: Noon to 6 p.m., Monday to Saturday
  • North Mobile Testing Site:
    Location: Portland Expo Center, 2060 N. Marine Drive, Portland, OR 97217
    Hours: Noon to 6 p.m., Monday to Saturday

OHSU’s Oregon ECHO Network for primary care providers has shifted weekly video chats to focus on COVID-19. The sessions, each Thursday from noon to 1:15 p.m., feature a presentation by health officials and other specialists, followed by a discussion. The goal is to help providers get accurate and up-to-date information.

COVID-19 resources

Reference guide

The OHSU Office of Primary Care and Population Health has released this comprehensive Outpatient COVID-19 Reference Guide. It’s designed to give clinicians and medical facilities the best practices, based on the latest evidence, to optimize their responses to the COVID-19 pandemic.

Image of front cover of the OHSU Outpatient COVID-19 Reference Guide

The information compiled from these various sources is not considered complete or definitive and is not intended to endorse or recommend any particular type of medical care or treatment. The creators of this document have consulted sources believed to be reliable in their efforts to provide information that is in accord with the information and standards accepted at the time of publication. We do not represent or warrant the information contained herein is in every respect accurate or complete, and we are not responsible for any errors or omissions or for the results obtained from the use of such material. Readers are encouraged to confirm the information contained herein with other sources.

This document and its content is intended for informational purposes only and is not intended to be a substitute for any medical consultation, examination, advice, diagnosis or treatment provided by a qualified licensed professional or health care provider. The information is provided “AS IS” and without any warranties, whether expressed or implied.

Other services

The OHSU Physician Advice and Referral Service can also give you:

  • A direct link to our transfer center
  • Information about your patients who have been admitted to OHSU
  • Patient appointment verification
  • Information about any health care program, clinical trial or educational opportunity
  • Answers to your questions about OHSU Connect, our secure web portal for referring providers. OHSU Connect help desk hours are 8 a.m. to 5 p.m. weekdays.
  • Other resources such as maps, directories, physician CVs and patient education materials

To protect continuity of care and to avoid repeating tests or exams, please forward to the appropriate OHSU physician copies of:

  • Patient medical records
  • Laboratory test results
  • Radiographs and slides

Please send to:

(OHSU physician's name)
(OHSU physician's mail code)
Oregon Health Science & Science University
3181 S.W. Sam Jackson Park Road
Portland, OR 97239-3098

Acting in the patient's best interest is our top concern.

Billing: Most patients who are referred to OHSU Hospital, OHSU Doernbecher Children's Hospital and other OHSU services are expected to pay directly or through health insurance. Patients are also responsible for paying professional fees in accordance with arrangements made with their attending physicians. Patients may receive two sets of bills:

  • One for hospital/clinic services
  • One or more for professional services from physicians, radiologists, anesthesiologists and other providers.

Financial assistance: When they register, patients may request an ability-to-pay assessment and financial screening. Patients with limited financial means who normally do not pay professional fees may be granted allowances. They may also be qualified for financial aid from community agencies or health care projects:

COVID-19 hotline for providers

Hotline: For advice managing care for adult or pediatric patients with COVID-19, call the OHSU Connected Care Center hotline at 833-647-8222, option 9. The hotline is staffed 8 a.m. to 8 p.m., seven days a week.

Doernbecher: In addition, Doernbecher Children's Hospital physicians can answer questions about children and COVID-19 at 888-346-0644.

Practice operations: For questions about managing ambulatory practice operations and workflows during a pandemic, email CCCoperations@ohsu.edu. You will receive a response within one business day.

Handout: Please see our handout on important considerations for managing a medical practice during the coronavirus pandemic or any major outbreak.

Operational Considerations During a Pandemic Provider Information Guide image - updated April 9, 2020

Get email updates from OHSU

Subscribe to COVID-19 status updates for referring providers.

Email:

Contact us

For questions about a referral or to seek advice from an OHSU provider, please call:

  • 800-245-6478
  • 503-494-4567

OHSU Connect

Enroll in OHSU Connect for secure, constant access to your patient’s shared electronic medical records.