Healthcare

Physician Advice and Referrals

A female doctor smiling while speaking with a patient.
Dr. Rachel Cook is among the many OHSU providers who values working with colleagues and community providers.

The OHSU Physician Advice and Referral Service makes it easy for you to refer a patient to OHSU or to seek advice from an OHSU provider. We are also committed to helping you care for patients during the COVID-19 outbreak.

This page will enable you to:

  • Learn about OHSU operations during COVID-19
  • Refer a patient to OHSU
  • Sign up for email updates
  • Get advice on managing a practice during a pandemic
  • Find information about COVID-19 testing in the Portland area
  • Find information about other services

Refer a patient to OHSU during COVID-19

OHSU has resumed most nonurgent surgeries and procedures with new safety measures to protect patients from COVID-19. We are taking extra steps to make sure our providers have the personal protective equipment and training they need to keep themselves and patients safe. Many appointments are also available through virtual video visits.

Other precautions include physical distancing, masks or face cloths, and health screening for visitors. Before a procedure, patients may be asked to have a COVID-19 test, to stay home for two days, and to avoid close contact with others. We look forward to welcoming patients to OHSU for safe, high-quality care.

Please continue using the regular process. Fax your referral to 503-346-6854.

If you would like to use an OHSU form, you can download the one you need:

For questions about a referral or to seek advice from an OHSU provider, please call:

  • 800-245-6478
  • 503-494-4567

Please note: When providing advice to you, OHSU physicians are not diagnosing a patient's condition, nor are they providing treatment to a patient. Thus, they are not establishing a physician-patient relationship. All treatment and diagnostic decisions remain with you, the treating provider, when an OHSU physician is providing advice to you.

More COVID-19 information

The OHSU School of Medicine’s COVID Inquiry Group researched, developed and frequently updates an extensive FAQ on the coronavirus. The questions and answers, in a Smartsheet, covers topics including:

  • PPE
  • Testing
  • Treatment
  • Outpatient clinic operations

The COVID Inquiry Group was formed to answer questions submitted through the Oregon ECHO Network. The group’s review process involves students, residents and faculty to make sure the information is evidence-based and thoughtful.

OHSU has two drive-up testing sites. They do not require an appointment or a referral, but patients of Kaiser, Legacy or Providence will be directed to those health care systems. Patients also must meet OHSU testing criteria, which follow Oregon Health Authority and Centers for Disease Control and Prevention guidelines.  See our COVID-19 Resources for Oregon page to learn more and to find other testing options. 

Other services

The OHSU Physician Advice and Referral Service can also give you:

  • A direct link to our transfer center
  • Information about your patients who have been admitted to OHSU
  • Patient appointment verification
  • Information about any health care program, clinical trial or educational opportunity
  • Answers to your questions about OHSU Connect, our secure web portal for referring providers. OHSU Connect help desk hours are 8 a.m. to 5 p.m. weekdays.
  • Other resources such as maps, directories, physician CVs and patient education materials

To protect continuity of care and to avoid repeating tests or exams, please forward to the appropriate OHSU physician copies of:

  • Patient medical records
  • Laboratory test results
  • Radiographs and slides

Please send to:

(OHSU physician's name)
(OHSU physician's mail code)
Oregon Health Science & Science University
3181 S.W. Sam Jackson Park Road
Portland, OR 97239-3098

Acting in the patient's best interest is our top concern.

Billing: Most patients who are referred to OHSU Hospital, OHSU Doernbecher Children's Hospital and other OHSU services are expected to pay directly or through health insurance. Patients are also responsible for paying professional fees in accordance with arrangements made with their attending physicians. Patients may receive two sets of bills:

  • One for hospital/clinic services
  • One or more for professional services from physicians, radiologists, anesthesiologists and other providers.

Financial assistance: When they register, patients may request an ability-to-pay assessment and financial screening. Patients with limited financial means who normally do not pay professional fees may be granted allowances. They may also be qualified for financial aid from community agencies or health care projects:

COVID-19 hotline for providers

Hotline: For advice managing care for adult or pediatric patients with COVID-19, call the OHSU Connected Care Center hotline at 833-647-8222, option 9. The hotline is staffed 8 a.m. to 8 p.m., seven days a week.

Doernbecher: In addition, Doernbecher Children's Hospital physicians can answer questions about children and COVID-19 at 888-346-0644.

Practice operations: For questions about managing ambulatory practice operations and workflows during a pandemic, email CCCoperations@ohsu.edu. You will receive a response within one business day.

Handout: Please see our handout on important considerations for managing a medical practice during the coronavirus pandemic or any major outbreak.

Operational Considerations During a Pandemic Provider Information Guide image - updated April 9, 2020

Get email updates from OHSU

Subscribe to COVID-19 status updates for referring providers.

Email:

Contact us

For questions about a referral or to seek advice from an OHSU provider, please call:

  • 800-245-6478
  • 503-494-4567

OHSU Connect

Enroll in OHSU Connect for secure, constant access to your patient’s shared electronic medical records.