Healthcare

Physician Advice and Referrals

A female doctor smiling while speaking with a patient.
Dr. Rachel Cook is among the many OHSU providers who values working with colleagues and community providers.

The OHSU Physician Advice and Referral Service makes it easy for you to refer a patient to OHSU or to seek advice from an OHSU provider. We are also committed to helping you care for patients during the COVID-19 outbreak.

This page will enable you to:

  • Learn about OHSU operations during COVID-19
  • Refer a patient to OHSU
  • Sign up for email updates
  • Get advice on managing a practice during a pandemic
  • Learn about treating patients who have chronic COVID-19 symptoms
  • Find information about COVID-19 testing and vaccines
  • Find information about other services

Refer a patient to OHSU during COVID-19

OHSU is postponing some elective surgeries to make sure we have the staff and beds to care for all our patients. Only some elective surgeries, and only those that require a hospital stay, are affected. We are taking this step voluntarily, and we’re adjusting the limits on elective surgeries daily based on the latest information. If you have questions about a planned surgery for your patient, please contact the clinic where your patient is being treated.

Download

Please continue using the regular process. Fax your referral to 503-346-6854.

If you would like to use an OHSU form, you can download the one you need:

For questions about a referral or to seek advice from an OHSU provider, please call:

  • 800-245-6478
  • 503-494-4567

Please note: When providing advice to you, OHSU physicians are not diagnosing a patient's condition, nor are they providing treatment to a patient. Thus, they are not establishing a physician-patient relationship. All treatment and diagnostic decisions remain with you, the treating provider, when an OHSU physician is providing advice to you.

More COVID-19 information

OHSU offers:

  • Drive-up testing and flu shots at the Portland Expo Center, no appointment needed.
  • Testing at three OHSU clinics (appointment-only).
  • COVID Community Outreach Vans (appointment only).
  • Two sites for nearly everyone, including those who don't meet OHSU testing criteria.

See our COVID-19 Resources for Oregon page to learn more. 

See our Clinical Guidelines: Long COVID-19  for information on treating patients with chronic COVID symptoms.

OHSU also offers a multidisciplinary program to treat patients with long COVID-19.

  • Call 833-647-8222 with questions. 
  • Fax a referral to 503-346-6854.

See our COVID-19 Vaccines: Information and Appointments page for vaccine-finding tools and information. The page includes an OHSU tool for making a vaccine appointment.

Other services

The OHSU Physician Advice and Referral Service can also give you:

  • A direct link to our transfer center
  • Information about your patients who have been admitted to OHSU
  • Patient appointment verification
  • Information about any health care program, clinical trial or educational opportunity
  • Answers to your questions about OHSU Connect, our secure web portal for referring providers. OHSU Connect help desk hours are 8 a.m. to 5 p.m. weekdays.
  • Other resources such as maps, directories, physician CVs and patient education materials

To protect continuity of care and to avoid repeating tests or exams, please forward to the appropriate OHSU physician copies of:

  • Patient medical records
  • Laboratory test results
  • Radiographs and slides

Please send to:

(OHSU physician's name)
(OHSU physician's mail code)
Oregon Health Science & Science University
3181 S.W. Sam Jackson Park Road
Portland, OR 97239-3098

Acting in the patient's best interest is our top concern.

Billing: Most patients who are referred to OHSU Hospital, OHSU Doernbecher Children's Hospital and other OHSU services are expected to pay directly or through health insurance. Patients are also responsible for paying professional fees in accordance with arrangements made with their attending physicians. Patients may receive two sets of bills:

  • One for hospital/clinic services
  • One or more for professional services from physicians, radiologists, anesthesiologists and other providers.

Financial assistance: When they register, patients may request an ability-to-pay assessment and financial screening. Patients with limited financial means who normally do not pay professional fees may be granted allowances. They may also be qualified for financial aid from community agencies or health care projects:

Contact us

For questions about a referral or to seek advice from an OHSU provider, please call:

  • 800-245-6478
  • 503-494-4567

OHSU Connect

Enroll in OHSU Connect for secure, constant access to your patient’s shared electronic medical records.

COVID-19 hotline for providers

Hotline: For advice managing care for adult or pediatric patients with COVID-19, call the OHSU Connected Care Center hotline at 833-647-8222, option 9. The hotline is staffed 8 a.m. to 8 p.m., seven days a week.

Doernbecher: In addition, Doernbecher Children's Hospital physicians can answer questions about children and COVID-19 at 888-346-0644.

Treating long COVID-19: See our clinical guidelines for treating "long-haulers" — patients with COVID-19 symptoms that last more than 28 days. 

Practice operations: For questions about managing ambulatory practice operations and workflows during a pandemic, email CCCoperations@ohsu.edu. You will receive a response within one business day.

Operational Considerations During a Pandemic Provider Information Guide image - updated April 9, 2020