Betty Cole, Care Management

November 2016 Golden Rose Recipient

Betty Cole, Care Management

Nomination submitted by Beth Christian, Child Life Program

I had been working with a young boy who had been hospitalized several times for chronic abdominal issues. I had tried a variety of diversional activities for him to engage in, but he would not participate in most of them and nothing seemed to cheer him up or motivate him to engage. His mom shared with me that he was totally enthralled with pug dogs. He doesn't have one at home but he saw one once and had a brief encounter. From that moment on he wanted a pug. I had connected with a local non-profit group, Rock'n Rooms, that provided some posters and blankets with pugs on them. This did bring him joy but he was still longing for a visit from a pug dog. There are no pugs volunteering on animal-assisted therapy teams at Doernbecher. I mentioned my frustration in rounds one morning, and that's when I was told that Betty Cole, discharge planner, has an adorable and very child-friendly pug named Harvey. A call was made and Betty said she would be happy to bring Harvey up for a visit with this patient. He was able to leave the unit and go to the lobby. Betty, on her day off, gave Harvey a bath and brought him up to spend 45 minutes with the patient. The joy that this visit brought him is unmeasurable. Mom captured smile after smile on her phone –a smile she had not seen in more than four weeks. The patient's transformation was incredible;he became much more verbal and more mobile. Betty's kindness and willingness to share of her time and her special "family member" made a huge difference for one young man.