Joining Webex For Your Visit

To join your video visit with your provider, you will need:

1. One of the following devices:

  • A computer with a working built-in or separate web camera and microphone
  • Apple iOS smartphone or tablet with working built-in or separate web camera and microphone
  • Android smartphone or tablet with working built-in or separate web camera and microphone

2. A working internet connection

Please see the instructions below for either using your computer or your smartphone/tablet.

  1. Open the secure email that we sent to you with your meeting invitation.
  2. Copy the meeting link found in your email and paste it in your web browser. Hit “enter” on your keyboard to go to the meeting.
Sample email sent from OHSU for a provider visit through webex

3. Click on “Join from your browser”. (Or, you can join from the Webex desktop app if you have it.)

Screenshot of webex message "Open the downloaded webex meetings app." and Join from your browser

4.  Type your name into the “Your Full Name” field and then click “Next”.

Screenshot of webex app with "meeting title" at the top and a field for entering your name

(If you see the message below, it is too early to join the meeting. You can join up to 15 minutes before your appointment time. Close the browser window and try again from step 1.)

Screenshot of webex page with meeting title at the top and a message saying it's too early to join the webex meeting
  1. You will be shown a preview of your Webex meeting. This is where you can test your microphone and camera to make sure everything is working properly.
A screenshot of the webex preview screen with options to test audio

6. You can choose “Use computer audio” to use the speakers and microphone connected to your computer. You can also call your phone if you would

A screenshot showing the "Use Computer Audio" button
A screenshot showing the option to use phone for the webex meeting audio

7. Click the camera icon and the microphone icon to turn on your audio and video, and then click “Join Meeting”.

Scrrenshot of "Join Meeting" button in Webex

8. When you are finished with the appointment, click the red circle with the “X” and then click “Leave Meeting”.

Screenshot of "x" button in red with white speech bubble and the words "leave meeting"

Before your visit:

Install the Cisco Webex Meetings app onto your smartphone or tablet.

Screenshot of how the apple app store displays cisco webex meetings videoconferencing app download
Apple
screenshot of cisco webex meetings app on the android app store
Android

2. “Get” or “Install” the Webex Meetings app and then open it once it is fully installed.

3. If asked, give Webex Meetings full permissions (for example: view your calendar, make phone calls, record audio, access camera, display pop-ups and access to change files on internal storage).

Up to 15 minutes before your scheduled appointment:

1. Open the secure email we sent to you with the Webex information.

2. Write down the Webex meeting Number and Password from that email.

Screenshot of webex meeting information in secure email. Including meeting link, number, password and phone number

3. Open the Webex app on your smart device.

4. Tap “Join Meeting” from the Webex app home screen.

"Join Meeting" screen in Webex

5. Enter the Webex meeting number, your name and your email.

6. Select “Join” in the upper right hand corner of the app.

7. Enter the “Webex Password” and tap “OK”.

Join Webex Meeting screen with fields for entering meeting number, name and email address
Webex meeting password screen

8. Make sure “Use internet for audio” is selected and tap “Next”.

9. Tap the camera icon and the microphone icon to turn on your audio and video.

10. Then, tap “Join” to enter your appointment.

Choose how to connect to audio and join webex meeting buttons

11. When you are finished with the appointment, tap the red circle with the “X” and then tap “Leave Meeting”.

Leave meeting button in Webex

Need help?

If you need technical support, please call us at 833-895-3603 (toll-free) or 503-346-3603.