Preparing for your stay


When your doctor schedules you for an office visit, procedure, or admission at OHSU, we try to contact you prior to your scheduled visit to obtain current demographic and insurance information. You may also pre-register online.

If you are having a surgical procedure, you may also be scheduled for an appointment in our Preoperative Medicine Clinic. During this visit you will be directed to the Admitting desk where an Admitting Representative will pre-register you for your surgery. If you are being admitted for a hospital visit and would like to pre-register in person, you may do so at the main Admitting Office, located on the 9th floor of OHSU Hospital. You can also call to pre-register at 503 494-2443 and leave a message on the pre-registration answering service.

Arriving for your hospital stay

Arrange to have someone bring you to the hospital when you arrive for your stay. Your driver may park for free in the patient parking garage under the Physicians Pavilion. You may choose to use alternative transportation such as a Tri-Met bus or a cab.
For information on how to get to and around OHSU, visit Getting to OHSU

If you need further assistance, call the OHSU operator at 503 494-8311.

What to bring with you

  • Money for any insurance co-pay or deductible that your plan requires
  • Personal toiletries
  • Insurance billing information

What to leave at home

  • Valuables, including items such as money (other than money that may be asked for co-pay or deductible), billfold/wallet, purse, credit cards and jewelry.
  • Electrically operated devices
  • Medications (unless your doctor asks you to bring them) 

Checking in for surgery

You will receive a preoperative confirmation call prior to your day of surgery.

OHSU Hospital, OHSU Hospital Lobby (9th Floor)

Open from 5:30 a.m. to 9 p.m. Monday through Friday and 7 a.m. to 9 p.m. on weekends. 

Call 503 494-8927 for more information.

Doernbecher Children's Hospital Admitting Lobby

Open from 5:30 a.m to 4:30 p.m. Monday through Friday. 

Call 503 418-5313 for more information.

Day surgery check-in at Casey Eye Institute, 6th Floor

Open from 6:00 a.m. to 5:00 p.m., Monday through Thursday.
Call 503 494-5191 for more information.

Day surgery check In at Multnomah Pavilion, 4th Floor

Open from 5:30 a.m. to 2:30 p.m., Monday through Friday.
Call 503 494-1102 for more information

Watch the video "Preparing for your Surgery"

Financial matters

If you have medical insurance, an Insurance Verification Specialist (IVS) will confirm authorizations and/or PCP (primary care provider) referrals (if required) to financially secure your admission.

If you are non-sponsored or under-sponsored, an IVS representative will determine whether you are eligible for hospital financial assistance.

If you are ineligible for hospital assistance, the IVS representative will discuss with you deposit requirements. If you are eligible for a hospital assistance, the IVS representative will discuss you the amount of discount. If you appear to be eligible for the Oregon Health Plan or another Medicaid program, and IVS representative will refer you to Finance and Medicaid Services (F&MS). A F&MS representative will assist you with the application process.

Visit billing and insurance for more information.