Your Rights and Responsibilities

Your health care is our priority. You are why we are here.

At OHSU, we provide patient- and family-centered care. That means:

  • We know who you are and care about you as a unique individual.
  • We attend to your physical, emotional and spiritual needs.
  • We acknowledge that we are guests in your life.
  • We earn your trust and become your partner.

Your rights and responsibilities

As an OHSU patient, you have several rights, including the right to respect, privacy and dignity. As an OHSU patient, you and your visitors also have responsibilities, such as the responsibility to be considerate and respectful of others.

View a full list of your rights and responsibilities

Concerns, compliments and suggestions

Do you have concerns about your care or your safety while at OHSU?

Please talk with us about your concerns, pass along compliments and suggest ways we can improve. If you are concerned or upset about your visit, we would like you to talk with the manager of the service before you leave. He or she often can solve the problem or clear up a misunderstanding. If you still have a concern after talking with the manager, please contact OHSU Patient Relations by phone, mail or fax.

OHSU Patient Relations, OHSU Hospital

3181 S.W. Sam Jackson Park Road, Mail code UHS-3, Portland, OR 97239-3098  
503 494-7959, Fax: 503 494-3495

If we still have not addressed your concern, the following resources are also available to assist you:

  • Oregon Health Authority, Health Care Regulation and Quality Improvement
800 N.E. Oregon Street, Suite 305, Portland, OR 97232
971-673-0540  Fax: 971-673-0556

  • DNV-GL Healthcare
400 Techne Center Drive, Suite 100, Milford, OH 45150
866-496-9647 Fax: 513-947-1250
www.dnvglhealthcare.com/patient-complaint-report

  • State Quality Improvement Org., Acumentra Health
2020 S.W. Fourth Avenue, Suite 520, Portland, OR 97201
503-279-0100, Fax: 503-279-0190
  • The Joint Commission (TJC)
Office of Quality Monitoring
One Renaissance Boulevard, Oakbrook Terrace, IL 60181
800-994-6610, Fax: 630-792-5636
www.jointcommission.org/report_a_complaint.aspx
  • U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue S.W., Room 509F, HHH Building
Washington, D.C. 20201
800-868-1019800-537-7697 (TDD)
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf