Our negotiations with Regence Blue Cross Blue Shield and your care

Key points

OHSU and Hillsboro Medical Center are both actively negotiating agreements with Regence Blue Cross Blue Shield for 2026 and beyond. We each value our long relationships with RBCBS and look forward to good-faith discussions. 

The current contracts may end Dec. 31, 2025. If no agreements are reached by the deadline, OHSU and Hillsboro Medical Center will honor a 12-month transition period. This gives patients until Dec. 31, 2026, to finish treatment and find new care if needed. 

While negotiations with RBCBS continue, we must all recognize that across the country, nearly all health systems are grappling with rising costs and financial pressures. Securing fair agreements with insurers is critical so that OHSU and Hillsboro Medical Center can recruit and retain the best and brightest people, keep up with rising costs and reinvest in our mission to deliver the world-class care our community depends on. 

Weekly updates

12/04/25: Our goal is to keep you informed and supported throughout this process. As negotiations continue, we recognize that these discussions have real impacts on people’s lives. We remain hopeful that Regence will choose to keep OHSU and Hillsboro Medical Center doctors and facilities in their network by agreeing to contracts that truly reflect the high-quality, highly complex care both organizations provide.

11/26/25: We recognize how disruptive news about these negotiations can be for our patients with Regence Blue Cross Blue Shield insurance. As we continue to serve all our patients, we must work with insurers that understand the importance and challenges of meeting our patient care mission. We continue to negotiate in good faith with RBCBS, and will do so until the contract end date of Dec. 31, 2025, and beyond if needed.  

11/14/25: RBCBS must let members know if there may be a change in their network of health providers. You may receive a letter from RBCBS soon saying the network status of OHSU and Hillsboro Medical Center is at risk. An agreement may still be reached before the deadline of Dec. 31, 2025. 

Questions and answers

I got a letter from my insurance company saying that OHSU may no longer be in the network. What does this mean? 
Your insurance company is negotiating with OHSU about whether to include us in their network after this year. No decision has been made. Right now, we are still in active negotiations, and your care here continues until the end of 2026. Please call your insurance company about the letter.

I have appointments scheduled for 2026. Will these be canceled? 
There are no plans to cancel appointments at this time. If no agreement is reached by the deadline, OHSU will honor a 12-month transition period. This gives you time to finish treatment and find new care if needed. An agreement may still be reached before you need to transfer your care. 

Do I have to change doctors/care teams? 
There is no need to change your care at this time. If no agreement is reached by the deadline, OHSU will honor a 12-month transition period. This gives you time to finish treatment and find new care if needed. If you want to transition your care sooner, your insurance company can help you find medical providers in your network. 

How will I know if an agreement is reached?  
You will get a letter from your insurance company. You can also check this website for the latest information.  

What if I am in the hospital at OHSU when the agreements end?  
Nothing will change. We will take care of you until you are ready to leave. 

I have traditional Medicare with RBCBS supplemental Medigap. Should I be worried? 
No, Medigap is different from medical insurance and does not affect your access to OHSU. 

I got a letter from my insurance company saying that Hillsboro Medical Center may no longer be in the network. What does this mean? 
Your insurance company is negotiating with Hillsboro Medical Center about whether to include us in their network after this year. No decision has been made. Right now, we are still in active negotiations, and your care here continues until the end of 2026. Please call your insurance company about the letter. 

I have appointments scheduled for 2026. Will these be canceled? 
There are no plans to cancel appointments at this time. If no agreement is reached by the deadline, Hillsboro Medical Center will honor a 12-month transition period. This gives patients time to finish treatment and find new care if needed. An agreement may still be reached before you need to transfer your care. 

Do I have to change doctors/care teams? 
There is no need to change your care at this time. If no agreement is reached by the deadline, Hillsboro Medical Center will honor a 12-month transition period. This gives patients time to finish treatment and find new care if needed. If you want to transition your care, your insurance company can help you find medical providers in your network. 

The letter I received said Hillsboro Medical Center is included in the contract negotiations. What does that mean? 
This refers to the facilities of Hillsboro Medical Center and the clinicians who provide care there. If RBCBS chooses not to renew contracts with Hillsboro Medical Center, the 12-month transition period applies. 

How will I know if an agreement is reached?  
You will get a letter from your insurance company. You can also check this website for the latest information.  

What if I am in the hospital at Hillsboro Medical Center when the agreements end?  
Nothing will change. We will take care of you until you are ready to leave. 

I have traditional Medicare with RBCBS supplemental Medigap. Should I be worried? 
No, Medigap is different from medical insurance and does not affect your access to Hillsboro Medical Center. 

Help us keep you informed. Make sure your contact and insurance information is up to date. 

  • Call us for help making MyChart changes 
    • OHSU: 503-494-8505  
    • HMC: 503-681-1179  
  • Use MyChart:  
    • Have your insurance card handy.  
    • Log into MyChart.  
    • From the Menu on the left, scroll down to Insurance Summary.  
    • Click on Update Coverage. 

Contact your insurer

Language
English (U.S.)  If you have questions about your insurance coverage, please call the customer service number on the back of your ID card. 
Arabic  إذا كانت لديك أي أسئلة حول التغطية التأمينية الخاصة بك، يرُجى الاتصال برقم خدمة العملاء الموجود على ظهر بطاقة معرّف العضوية الخاصة بك. 
Cantonese  如果您對您的保險承保範圍有疑問，請致電會員卡背面的客戶服務專線。
Korean  보험 적용 범위에 대해 궁금한 점이 있으시면, ID 카드 뒷면에 기재된 고객 서비스 전화 번호로 문의해 주십시오. 
Mandarin  如果您对保险的承保范围有任何疑问，请拨打您会员身份卡背面所示的客户服务电话。
Russian  При возникновении вопросов о страховом покрытии звоните по номеру отдела обслуживания клиентов, указанному на обратной стороне вашей идентификационной карты. 
Spanish (U.S.)  Si tiene preguntas sobre su cobertura de seguro médico, llame al número de servicio al cliente que se encuentra al reverso de su tarjeta de identificación. 
Vietnamese  Nếu quý vị có bất kỳ câu hỏi nào về phạm vi bảo hiểm của mình, vui lòng gọi đến số dịch vụ khách hàng ở mặt sau thẻ ID của quý vị.