Your health care is our priority. You are why we are here.

At OHSU, we provide patient- and family-centered care. That means:

• We know who you are and care about you as a unique individual.
• We attend to your physical, emotional and spiritual needs.
• We acknowledge that we are guests in your life.
• We earn your trust and become your partner.

You have the right to:

• Decline participation in the program or terminate enrollment at any time by contacting the program in person or by phone
• Have your personal health information shared with the Specialty Pharmacy Program only in accordance with state and federal law (see OHSU Noticed of PrivacyPractices)
• Request and receive information about the Specialty Pharmacy Program, including program philosophy and characteristics
• Be informed of any changes or termination of the program
• Identify the staff member you are speaking with, including job title
• Speak with a supervisor of the program's staff
• Speak to a health professional
• Be advised if your medication has been recalled at the customer level
• Voice concerns, complaints or grievances and suggest changes to program staff
• Receive information in a manner, format, and/or language that you understand
• Be informed of your responsibilities

You have the responsibility to:

• Adhere to the treatment plan established by your provider
• Meet all financial obligations, including deductibles and copayments
• Provide accurate and complete medical information to program staff, to the best of your knowledge
• Submit any forms necessary to participate in the program, to the extent required by law
• Provide accurate contact information and notify the program of any changes in addressor phone number
• Notify other providers of your participation in the program if needed

For more information about your rights and responsibilities at OHSU, see the Patient Rights, Responsibilities and Safety brochure included in your welcome packet, or visit our website. Learn more information.