Director of Pharmacy
Yen Pham, RPh, BS, MBA
Chief Pharmacy Officer Pharmacy Services & Clinical Nutrition
Yen Pham is the Chief Pharmacy Officer. Her responsibilities include oversight over all pharmacy and clinical nutrition operations including, finance, inpatient, outpatient, ambulatory, home infusion, and Pharmacy Benefit Management services. She is the co-chair of OHSU's Clinical Knowledge &Therapeutic Executive Committee (formerly known as Pharmacy &Therapeutic Committee) and has made significant progress standardizing the medical care patients receive at OHSU. Her professional interests include medication therapy optimization, business operations and finance, and efficient use of systems within the department of pharmacy and clinical nutrition.
Amy Szczukowski, RPh.
Amy is the Director for Specialty Pharmacy with responsibilities for the URAC accredited Specialty Pharmacy Program, ambulatory and discharge services. She currently serves as a state legislative advocacy coordinator through a national pharmacy association. Amy's administrative interests include operational process improvement, transitions of care and managed care strategies.
Colleen Shipman, Pharm.D., MPH, BCPS
Colleen is the Inpatient Adult Clinical Director with oversight over all adult inpatient clinical service lines which include medicine, surgery, cardiology, solid organ transplant, intensive care units and the emergency room. In addition, she oversees the outpatient cardiology (HF, Amyloidosis and Preventative) and Pulmonary Hypertension clinic pharmacists. In an effort to support ongoing interests in transitions of care, she also oversees a growing team of decentral technicians, supporting med to bed activities and medication history work. Her administrative interests include elevation of clinical pharmacy practice and services, patient safety/experience, evidence based practice guidelines, continued interdisciplinary care, workflow efficiencies, transitions of care, and staff development.
David Bearden, Pharm.D.
Dave is the Director for Clinical Services with responsibility for system wide clinical and academic initiatives with a major focus on inpatient adult medical, surgical, and intensive care. He also serves as Professor and Chair in the Department of Pharmacy Practice with the Oregon State University/Oregon Health and Science University College of Pharmacy. His administrative interests include faculty and practitioner development, enhancement of interprofessional and collaborative patient care, and demonstrating the value of antimicrobial stewardship
Erin Corella, Pharm.D., BCPS, BCOP
Erin is the Director for Ambulatory Pharmacy Services (Oncology, Infusion, and Research Pharmacy). Erin has been a pharmacist at OHSU since 2002 and made the transition to administration in 2014. She serves as the Residency Program Director for the PGY2 Oncology Pharmacy Residency established in 2011 and acts as an ASHP guest surveyor for PGY2 Oncology programs. Erin's professional interests remain focused on creating the best patient experience for those with cancer who receive care within the OHSU system.
Irene Franklin, MS, RD, LD, CNSC
Irene Franklin, Registered Dietitian serves as the Director of Clinical Nutrition for OHSU hospital and Doernbecher Children's hospital and clinics. Service line oversight includes family practice, medicine, surgery, cardiology, solid/marrow transplant, chronic disease, oncology, nutrition support, intensive care units and the emergency room. Her professional interests include evidence-based practice, high quality patient outcomes, interdisciplinary team collaboration, bioethics, transitions of care, the human microbiome, and team development. Personal interests include plant-forward nutrition, cycling and spending time in nature with her family.
Jeff Wassouf, Pharm.D.
Jeff is the Director of the of the OHSU Mail Order, Home Infusion and Compounding Pharmacy operations. While his professional background is primarily in Community Pharmacy, Jeff is interested in developing innovative Specialty and Home Delivery pharmacy service models. Other professional interests include Pharmacist-based immunization programs, Medication Therapy Management and Collaborative Drug Therapy Management programs and Professional Development programs for Student Pharmacists.
Jennifer Zanon, RPh
Jennifer is the Director of Supply Chain and Compliance for pharmacy services encompassing inpatient, outpatient and ambulatory settings. Her administrative focus is patient safety and service. This focus is driven by assuring adherence to industry regulations, OHSU policy and procedure and by maintaining a consistent and cost effective medication supply.
Joe Fazio RPh, MHA, MBI
Joe is the Director for Pharmacy Business Intelligence and Business Services. His responsibilities include reporting and analytics, finance and revenue cycle management, regulatory compliance and supply chain across inpatient, ambulatory and outpatient retail settings. Joe's professional interest centers around the use of business intelligence, data management principles and outcomes research in developing safe and efficient medication use systems.
Kelly is the Director of Durable Medical Equipment (DME). Her responsibilities include development of strategies and coordination of inpatient and outpatient services to provide ready access to DME throughout the OHSU enterprise. Kelly brings 20 years of DME experience to OHSU. Her professional interests include workflow efficiencies, resource development and equipment enhancements in an effort to create exceptional patient service experiences.
Lam Nguyen, Pharm.D., MBA
Lam is the Director for Inpatient Pharmacy Services. His Inpatient oversight encompass both the adult OHSU hospital, as well as, Doernbecher Children's hospital. His responsibilities include direct and in-direct oversight of inpatient clinical service lines, as well as, pharmacy distribution operations including USP 795/797/800 medication preparation and distribution, automation management, and perioperative satellite pharmacy operations. Lam's administrative practice and research interests include leveraging lean principles in the application towards continuous improvement in quality, safety, and financial stewardship. He has a passion for change management that elevates the pharmacists and technicians ability to practice at the top of their licenses. He is active in the Vizient Pharmacy Network and Chairs the Programming workgroup for the Programming, Innovation, and Engagement Committee. He also serves as Program Coordinator for the PGY1/PGY2 Health System Pharmacy Administration and Leadership w/ Masters Residency.
Lisa A. Smith, BSN, RN, MBA
Lisa is the Nurse Director for Pharmacy Ambulatory Infusion South Waterfront and the Immunology Infusion Clinic at OHSU. She brings her diverse nursing background in primary and specialty care areas along with extensive experience in leadership and clinic management, focusing on operational excellence and financial performance. Lisa is responsible for driving success and standardization in nursing professional practice while maintaining high levels of quality and focus on patient care. She serves on the Board of Lower Columbia INS Chapter as a member-at-large. Her interests include innovative nursing infusion care in the community/ home environment, leadership, and development of teams and businesses. In her free time she enjoys deepening her yoga practice as a certified RYT along with gardening, cooking and exploring the great outdoors.
Michael Deam, RPh
Mike is the Director of Outpatient Pharmacy with responsibility for the daily operation of OHSU's seven outpatient sites. Mike brings his extensive community pharmacy experience to OHSU. Mike's professional interests include patient safety, pharmacy automation, workflow management, customer service, and pharmacy-based immunization programs.
Nancy Boyd, MBA
Nancy Boyd is the Director of Pharmacy Finance. Her responsibilities include pharmacy billing, departmental budget and financial analysis. Nancy performs analysis on a wide range of complex issues related to department funding, financial operations and administration. She is responsible for analyzing historical revenue and expense trends in support of the department's development of programmatic business plans for new services and staff expansion. The focus for the billing function is to ensure appropriate revenue capture and continually improving revenue cycle process. Her administrative interests include financial operations management, operational efficiency, data accuracy that lead to a clear understanding of the data and drive timely decision making, project management.
Neil Edillo, Pharm.D.
Neil is the Director for Information Management and Medication Safety with responsibilities to inpatient, ambulatory, and outpatient pharmacy services. Neil oversees the medication use process within the Electronic Health Record and any associated technology. His interests include patient safety, workflow efficiency, project management, change management, and pharmacy residency training.
Amber Webb, BSN, RN, CRNI
Amber is the Assistant Nurse Manager of OHSU Home Infusion Pharmacy. Her responsibilities include direct oversight of Home Infusion clinical staff, including supporting their daily performance, professional growth and ensuring optimal patient outcomes. Additional responsibilities include the clinical and professional support for the Immunology nursing staff located at the Physicians’ Pavilion. Her professional interests include best practice development through translational research, CLABSI surveillance and prevention, and healthcare workforce wellness initiatives. Amber is also a member of the OHSU CLABSI A3 Core Team in surveillance for community CLABSI and working to improve education and outcomes with the ambulatory population.
Andrew Albanese, Pharm.D., MBA
Andrew is the Operations Manager for the Ambulatory Pharmacy Services (Oncology, Infusion, and Research Pharmacy). He completed his PGY-1 Pharmacy Practice Residency at Peace Health Southwest and a PGY-1/PGY2 Health-System Pharmacy Administration Residency at Oregon Health and Science University. He also provides oversight of the OHSU Pharmacy Internship Program in collaboration with the inpatient operations manager. Andrew is passionate to serve patients through continuous process improvement, lean methodology, change management, automation utilization, and supporting the Oncology, Infusion, and Research teams.
Benjamin Coles, Pharm.D., MS, BCPS
Benjamin is the Inpatient Pharmacy Operations Manager responsible for overseeing the Perioperative & Multispecialty services of OHSU. While he brings previous inpatient pharmacy operations experience, he continues to have focused interests in pharmacy automation and technology, data analytics and visualization, pharmacy education and training, and medication safety. He completed his PGY1/PGY2 Health-System Pharmacy Administration & Leadership Residency at Mission Hospital in Asheville, North Carolina, with a concurrent MS in Health-System Pharmacy Administration from the University of North Carolina at Chapel Hill.
Cassy Robertson, Pharm.D., MBA
Cassy Robertson is the Inpatient Pharmacy Operations Manager responsible for overseeing Nonsterile, Sterile, and Hazardous drug compounding operations for the adult and pediatric inpatient populations of OHSU and Doernbecher Children’s Hospital. Her professional interests include human-factors engineering, employee engagement, workflow and training effectiveness, and continual process improvement. Beyond her Supervisory duties, Cassy is engaged in developing learners, within the OHSU residency and intern programs, and through participation in events with the Oregon State University College of Pharmacy and her pharmacy school alma mater, Shenandoah University in Virginia. She is also actively engaged in the Vizient Pharmacy Network Programming, Innovation, and Engagement Committee.
Eric Stiverson, Pharm.D.
Eric is the Pharmacy Informatics Manager with responsibilities to inpatient, ambulatory and outpatient pharmacy services. Eric oversees support for the medication use process and information technology infrastructure at OHSU. His professional interests include innovative use of technology to improve patient safety and experience, creating workflow efficiencies and aligning healthcare needs with technological developments.
Gary Lau, Pharm.D., BCOP
Gary is the Ambulatory Clinical Pharmacy Manager (specialties and primary care). He completed his PGY-1 Pharmacy Practice Residency at OHSU and completed his PGY-2 Hematology/Oncology Pharmacy Residency at the University of Washington/Seattle Cancer Care Alliance. Gary supports a growing team of pharmacist practitioners that aims to deliver quality care in the evolving ambulatory landscape. As a clinical pharmacist, Gary believes patient care is always top priority and this mantra is reflected in his professional interests, which include operational efficiency, medication safety, clinician education, patient access, and expansion of ambulatory clinical pharmacy services.
Jessica Lassiter, Pharm.D., BCPS, CPPS
Jessica is the manager over Medication Safety, Quality, Drug Information/Drug Policy for Pharmacy Services. She works to improve patient safety throughout the health system through collaboration with pharmacy, nursing and provider colleagues. With the help of her team, she identifies opportunities for process improvement and leads safety and quality initiatives throughout the department and health system. In addition to medication safety and quality, Jessica manages the Drug Information and Drug Policy team. The drug information and drug policy pharmacists are not only responsible for researching and responding to medication information queries but also work to develop and implement institutional medication-use policies. Her interests include medication safety in special populations, process improvement and transitions of care.
Justin Babino, Pharm.D., MS
Justin is an Inpatient Pharmacy Operations Manager. He is responsible for overseeing the areas of Automation/Technology and Hospital at Home, He is also the acting liaison for the adult inpatient populations. Justin joined OHSU in 2021. Prior to joining the organization, Justin completed his PGY1/PGY2 Health-System Pharmacy Administration & Leadership Residency at Baylor St. Luke’s Medical Center in Houston, Texas. His professional interests include process improvement, regulatory compliance, leadership development, and safety.
Kristen LaGrotta, Pharm.D.
Kristen has direct responsibility for the daily operations of the OHSU Home Infusion Pharmacy. Her administrative interests include patient safety, sterile compounding best practices, pharmacy operations technology, and transitions of care.
Lisa Postlewaite, Pharm.D., MBA
Lisa is the Specialty and Mail Order Pharmacy Operations Manager with responsibility over daily operations of the outpatient specialty and mail order pharmacy, medication assistance program, and the URAC accredited Specialty Pharmacy Program. Lisa strives to improve patient experience and access to specialty medications. Her professional interests include process improvement, patient safety, and project management.
Nikki Whaling, Pharm.D.
Nikki Whaling is the Operations Manager for Pharmacy Benefit Management Services. Nikki supports implementation of services and manages daily operations. Her professional interests include operational efficiency and leveraging data to improve outcomes.
Samantha Spaeth, Pharm.D., MBA
Sam is the Pharmacy Supply Chain Manager for OHSU Health. She leads a team of purchasing agents, property specialists, and data analysts to support a sustainable medication supply chain for both inpatient and ambulatory use. Her responsibilities include program development and oversight for all pharmacy supply chain activities, including purchasing, inventory management, vendor relations, and drug shortage management. Her professional interests include employee development and ongoing process improvement.
Sara Gunden, Pharm.D., MBA
Sara is the Pediatric Clinical Operations Manager with oversight over the pediatric inpatient service lines including, general pediatrics, pediatric intensive care and neonatal intensive care. Her administrative interests include medication safety, enhancement of pediatric clinical service lines, pharmacist professional development and workflow efficiencies.
Stephanie Randles BSN, RN, CRNI
Stephanie is the Assistant Nurse Manager of OHSU Home Infusion Pharmacy. Her responsibilities include direct oversight of Home Infusion clinical staff - which includes supporting their daily performance, professional growth and ensuring optimal patient outcomes. Stephanie is passionate about ensuring both patient and staff satisfaction via continuous process improvement while assuring that standards and quality of care are maintained. In her free time Stephanie enjoys renovating her home, gardening and exploring nature.
Susie Jiing, Pharm.D., BCOP
Susie Jiing is the Ambulatory Clinical Manager with oversight in the Oncology, Infusion, and Research Pharmacy Service lines. She completed her PGY-1 Pharmacy Practice Residency at OHSU and her PGY-2 Oncology Specialty Residency at UW Medicine. Susie practices as an oncology pharmacist and served as a clinical coordinator/supervisor before making the transition to administration in 2016. Susie is passionate about serving patients, supporting her team, and participating in the clinical expansion of Oncology and Research Services at OHSU.