Yen Pham, RPh, BS, MBA
Chief Pharmacy Officer Pharmacy Services & Clinical Nutrition

Yen Pham is the Chief Pharmacy Officer and Vice President of Pharmacy & Clinical Nutrition Services. Yen is an innovator who devises and implements practical pharmacy initiatives that enhance revenue growth and profitability while assuring safe and effective therapy for patients and creating friendly and productive work environments for employees. (enter)  She has oversight into all Pharmacy and Clinical Nutrition operations including Finance, Inpatient, Outpatient, Ambulatory, Home Infusion, Non-Oncology Infusion clinics and Pharmacy Benefit Management services. She is the co-chair of OHSU's Clinical Knowledge & Therapeutic Executive Committee (formerly known as Pharmacy & Therapeutic Committee) and has made significant progress in standardizing the medical care patients receive at OHSU. (enter)  Her professional interests include pharmacy growth strategy, business development, medication therapy optimization, business operations and finance, and efficient use of systems within the department of Pharmacy and Clinical Nutrition.

Amy M. Smith, RPh.

Amy is the Director of Specialty Pharmacy Services with responsibilities for the nationally accredited Specialty Pharmacy Program that includes medication assistance, prior authorization and clinical assessments. Under the umbrella of ambulatory services, Amy has oversight of clinical pharmacists in specialty clinics and refill authorization services in primary care clinics. Additionally, Amy is accountable for OHSU Pharmacy Benefit Management Services. Administrative interests include operational process improvement, patient service expansion and managed care strategies.

Andrew Albanese, Pharm.D., MBA

Andrew is the Director of Ambulatory Pharmacy Services responsible for oversight of CHH2 Infusion, CHH OR and procedure spaces and clinics, automation and technology, and gene therapy implementation. He completed his PGY-1 Pharmacy Practice Residency at Peace Health Southwest and a PGY-1/PGY2 Health-System Pharmacy Administration and Leadership residency at Oregon Health and Science University. Andrew is passionate to serve patients through continuous process improvement, lean methodology, change management, automation utilization, and supporting the operations of the oncology and infusion teams.

Becky Caswell, RPh

Becky Caswell is a pharmacist with over 35 years of experience in the Pacific Northwest, dedicated to expanding pharmacy services within and beyond OHSU to better serve all Oregonians. She brings vast practical expertise across multiple areas of pharmacy, including retail, hospital, and pharmacy software sales and implementations. Becky partners with medical providers and pharmacy plan sponsors to improve patient outcomes and drive financial sustainability for specialty medications. She also works closely with other pharmacy leaders to support the growth of innovative services across their lines of service.

Colleen Shipman, Pharm.D., MPH, BCPS

Colleen is the Inpatient Adult Clinical Director with oversight over all adult inpatient clinical service lines which include medicine, surgery, cardiology, solid organ transplant, intensive care units and the emergency room. In her role she is also responsible for oversite and approval of credentialing and privileges for clinical pharmacists. To support ongoing interests in transitions of care, patient safety and admission/discharge medication reconciliation, she oversees a growing team of decentral technicians, supporting meds to beds and medication history work. Her professional interests include elevation and expansion of clinical pharmacy practice and services, interprofessional patient care, evidence-based practice guidelines and workflow efficiencies, patient safety/experience, transitions of care, and staff development.

David Bearden, PharmD, FIDP, FCCP

Dave is the Clinical Education Director with responsibility for internal training and continual education of staff, as well as oversight of student and professional learners. He also oversees the Department’s Infectious Diseases pharmacotherapy services. Externally, he serves as Clinical Professor and Dean of the Oregon State University College of Pharmacy, which offers a joint PharmD degree with OHSU. His administrative interests include faculty and practitioner development, enhancement of interprofessional and collaborative patient care, and demonstrating the value of antimicrobial stewardship.
 

Erin Corella, Pharm.D., BCPS, BCOP

Erin is the Director of Pharmacy for Oncology services at Knight Cancer Institute.  Services include adult and pediatric inpatient, clinic, and infusion services.  She also oversees Investigational Drug Services.  The IDS team oversees medications for > 500 research studies across OHSU, a majority of which are Oncology focused.  Erin has been a pharmacist at OHSU since 2002 and made the transition to administration in 2014. She serves as the Residency Program Director for the PGY2 Oncology Residency Program established in 2011.  Erin has also been a ASHP practitioner surveyor for PGY2 Oncology programs since 2015 and is serving on the ASHP Commission on Credentialling for a 3 year term beginning January 2026.  Erin continues to remain focused on creating the best patient experience for those with cancer who receive care within the Knight Cancer/OHSU Health system.

Irene Franklin, MS, RD, LD, CNSC

Irene Franklin, Registered Dietitian serves as the Director of Clinical Nutrition for OHSU hospital and Doernbecher Children's hospital and clinics. Service line oversight includes family practice, medicine, surgery, cardiology, solid/marrow transplant, chronic disease, oncology, nutrition support, intensive care units and the emergency room. Her professional interests include evidence-based practice, high quality patient outcomes, interdisciplinary team collaboration, bioethics, transitions of care, the human microbiome, and team development. Personal interests include plant-forward nutrition, cycling and spending time in nature with her family. 

Jeff Wassouf, Pharm.D.

Jeff is the Director for the OHSU Home Infusion and Compounding Pharmacies and Ambulatory Infusion South Waterfront. Jeff is interested in developing innovative specialty pharmacy service models and finding new ways to expand pharmacy and nursing services into patient home settings. Jeff's professional interests also include pharmacist-based immunization programs, pharmacist lead medication therapy management, and interdisciplinary collaborative drug therapy programs.

Jennifer Zanon, RPh

Jennifer is the Director of Supply Chain, 340B program and Regulatory Compliance across all Pharmacy Service lines. Her focus is to proactively assure adherence to industry regulations and standards while maintaining a consistent, safe and cost effective medication supply.

Joe Fazio RPh, MHA, MBI

Joe is the Director for Pharmacy Business Intelligence and Analytics. His responsibilities include developing and executing Pharmacy Services’ overall business intelligence strategy, supporting operations and patient care and driving growth through data-driven insights. Joe's professional interest centers around the use of data management principles and outcomes research in developing safe and efficient medication use processes.

Lam Nguyen, Pharm.D., MBA

Lam is the Director for Inpatient Pharmacy Services. His responsibilities encompass both the adult OHSU hospital, as well as Doernbecher Children's hospital. Lam is responsible for clinical services provided for Women’s and Children’s services spanning both inpatient and clinics.  Further, Lam is Pharmacist-in-charge and responsible for Inpatient pharmacy operations that include all aspects of the medication use cycle ensuring safe, efficient, and timely medication administration. Lam's administrative practice and research interests include leveraging lean principles in the application towards continuous improvement in quality, safety, and financial stewardship. He has a passion for change management that elevates the pharmacists and technicians’ ability to practice at the top of their licenses. He is active in ASHP as current Vice-Chair of the Council on Pharmacy Practice (2025-2026) and Past President of the Oregon Society of Health-System Pharmacists (2024-2025).  He also serves as Program Director for the PGY1/PGY2 Health System Pharmacy Administration and Leadership w/ Masters Residency, as well as Program Director for OHSU Technician Training Program.

Michael Deam, RPh 

Mike is the Director of Outpatient Pharmacy with responsibility for the daily operation of OHSU's ten outpatient sites. Mike brings his extensive community pharmacy experience to OHSU. Mike's professional interests include patient safety, pharmacy automation, workflow management, customer service, and pharmacy-based immunization programs.  

Nancy Boyd, MBA

Nancy Boyd is the Pharmacy Finance Director, with over 20 years of leadership experience in healthcare finance. She oversees all aspects of the department financial strategy, developing and implementing financial policies, establishing performance standards, and ensuring compliance with accounting standards. Nancy’s expertise lies in financial planning, budgeting management, and financial reporting to drive business growth. She has a track record in driving profitability, reducing costs, and improving financial efficiencies contributing to OHSU Pharmacy Services sustained growth. Nancy holds an MBA from University of Bellevue. 

Neil Edillo, Pharm.D.

Neil is the Director for Information Management and Medication Safety with responsibilities to inpatient, ambulatory, and outpatient pharmacy services. Neil oversees the medication use process within the Electronic Health Record and any associated technology. His interests include patient safety, workflow efficiency, project management, change management, and pharmacy residency training.

Amber Webb, MSN-HI, RN, CRNI

Amber is the Nurse Manager overseeing both Home Infusion and Ambulatory Infusion at OHSU. Her responsibilities include operational oversight as well as supporting clinician growth and positive patient outcomes. Duties beyond her role at OHSU include current President-Elect for The Infusion Nurses Society Board of Directors as well as serving to partner with National Home Infusion Association Nurse Educators for practice alignment. Her passion surrounding intricacies of infusion therapy standards of practice, infection prevention and control, concepts of medical trauma, and supporting clinical nurse autonomy stem from her previous practice setting of inpatient bone marrow and stem cell transplant. The current environment of practice as supported by pharmacy leadership allow her to see these passions put into practice.

Benjamin Coles, Pharm.D., MS, BCPS

Benjamin is the Inpatient Pharmacy Operations Manager responsible for overseeing the Perioperative & Multispecialty services of OHSU. While he brings previous inpatient pharmacy operations experience, he continues to have focused interests in pharmacy automation and technology, data analytics and visualization, pharmacy education and training, and medication safety. He completed his PGY1/PGY2 Health-System Pharmacy Administration & Leadership Residency at Mission Hospital in Asheville, North Carolina, with a concurrent MS in Health-System Pharmacy Administration from the University of North Carolina at Chapel Hill.

Christy Hughes, AAS, CPhT

Christy is an Inpatient Operations Pharmacy Technician Manager. Her responsibilities include technician oversight, sterile and hazardous compounding, lead program oversight, technician recruitment and hiring, and Assistant Director of the OHSU Pharmacy Technician Training Program. Christy enjoys supporting staff, improving workflows, and participating in community outreach events.

Dominic M. Changala, CPhT

Dominic is the Pharmacy Technician Manager for Ambulatory Pharmacy Services at the Center for Health & Healing Infusion Pharmacy. He has been a technician since 2015 and has worked for OHSU since 2017. His experience in Outpatient, Ambulatory, and Inventory Management have aided him in developing this role and aiding in Operations as well as being a liaison between Technicians and Pharmacists and advocating for Technicians and their professional development.
 

Eric Stiverson, Pharm.D.

Eric is the Pharmacy Informatics Manager with responsibilities to inpatient, ambulatory and outpatient pharmacy services. Eric oversees support for the medication use process and information technology infrastructure at OHSU. His professional interests include innovative use of technology to improve patient safety and experience, creating workflow efficiencies and aligning healthcare needs with technological developments.

Gary Lau, PharmD, BCOP, BCACP

Gary is the Ambulatory Clinical Pharmacy Manager (specialties and primary care) supporting adult clinics and the OHSU Specialty Pharmacy Program. He completed his PGY-1 Pharmacy Practice Residency at OHSU and completed his PGY-2 Hematology/Oncology Pharmacy Residency at the University of Washington/Seattle Cancer Care Alliance/Fred Hutch. Gary supports a growing team of clinical pharmacist practitioners that aims to deliver quality care in the evolving ambulatory landscape. As a clinical pharmacist, Gary believes patient care is always top priority and this mantra is reflected in his professional interests, which include operational efficiency, medication safety, clinician education, patient access, and expansion of ambulatory clinical pharmacy services.

Jenn Boyer, Pharm.D., BCPS, BCPPS 

Jenn is the Operations Manager for the Ambulatory Pharmacy Services (Oncology, Infusion, and Research Pharmacy) responsible for overseeing the Community Hematology Oncology infusion pharmacy and Doernbecher infusion pharmacy.  Jenn has been a pediatric pharmacist at OHSU since 2009.  Jenn's professional interests include providing innovative medications such as gene therapy, optimizing medication management, and improving medication safety and operational efficiency.

Jessica Lassiter, Pharm.D., BCPS, CPPS

Jessica is the manager over Medication Safety, Quality, Drug Information/Drug Policy for Pharmacy Services. She works to improve patient safety throughout the health system through collaboration with pharmacy, nursing and provider colleagues. With the help of her team, she identifies opportunities for process improvement and leads safety and quality initiatives throughout the department and health system. In addition to medication safety and quality, Jessica manages the Drug Information and Drug Policy team. The drug information and drug policy pharmacists are not only responsible for researching and responding to medication information queries but also work to develop and implement institutional medication-use policies. Her interests include medication safety in special populations, process improvement and transitions of care.

Jillian Paxton, Pharm.D., BCOP

Jillian is a Clinical Oncology Pharmacy Manager at OHSU, responsible for leading the implementation of clinical oncology services across OHSU Community Hematology Oncology Clinics. Her work spans the spectrum of medical, surgical, and hematologic malignancies, with a strong focus on improving patient care through innovative pharmacy services. Jillian began her career at OHSU as a practicing oncology pharmacist in 2013, transitioned to a supervisory role in 2019, and assumed her current managerial position in 2024. She currently oversees both the General Medical Oncology and Community Hematology Oncology clinical pharmacy teams. Her professional interests include the management of solid tumor treatments, development and coordination of clinical care pathways, and advancing oncology patient safety initiatives.

Kelly Welch,

Kelly is the Front Office Manager for Pharmacy and Clinical Nutrition. Kelly's main priorities are to make sure the work performed by the Front Office is as successful and enjoyable as possible, while navigating the complexities of such a large and ever-changing institution. With nearly two decades in office and administrative roles, she values accuracy, timeliness, and collaboration with all the work she does. Her main goals in the current iteration of the Front Office team are to complete a thorough cross-training program, develop and maintain a centraliezd repository of documents and resources for the department, and manage with a people-first perspective in all ways possible. In her spare time, she collects ideas for corny icebreakers to break out during Front Office team meetings. 

Kristen LaGrotta, Pharm.D.

Kristen LaGrotta, Pharm.D. - Kristen is the Home Infusion Pharmacy Operations Manager, responsible for the daily operations of the OHSU Home Infusion Pharmacy. Kristen developed a passion for home infusion in 2005 while working as a technician in a local home infusion pharmacy. She finds that this area of pharmacy practice allows her to display her creativity, provide clinical services, and develop deeper relationships with patients and caregivers. She also greatly enjoys the interdisciplinary aspect of the practice area. Her professional interests include sterile compounding, the leverage of technology for quality improvement processes, and the intersection of pharmacy informatics and pharmacy practice.

Lisa Postlewaite, Pharm.D., MBA

Lisa is the Specialty Pharmacy Operations Manager with responsibility over daily operations of various teams working to support patient access to medications including, the OHSU Medication Assistance Program, the Specialty Pharmacy Program Call Center and the Pharmacy Refill Authorization Program. Additionally, Lisa oversees the URAC accredited Specialty Pharmacy Program and the OHSU Hemophilia Pharmacy. Lisa strives to improve patient experience and access to specialty medications. Her professional interests include data driven process improvement, and project management.

Lucy Ernst, PharmD, MPH, MBA, BCPS

Lucy is the Adult Clinical Operations Manager, overseeing adult inpatient service lines. She completed her PGY1/2 Health System Pharmacy Administration and Leadership (HSPAL) residency at OHSU in July 2025, where she grew a strong passion for clinical management, transitions of care, and public health policy/advocacy. She is driven by opportunities to bridge operational strategy with meaningful patient outcomes, and is dedicated to fostering collaborative, forward-thinking pharmacy practice.

Maggie Ryan, Pharm. D.

Maggie is the manager for OHSU’s Investigational Drug Service (IDS), and is responsible for the oversight of the medication use process for OHSU’s 600+ research studies.  She completed her PGY-1 at Colorado Children’s Hospital before joining OHSU in 2016. As manager, Maggie has worked to expand clinical services, create more streamlined and efficient workflows, and revamp fee structures within IDS to foster continued growth and support of study teams. Her professional interests include data integrity, optimization of ways to create a paperless IDS, and will always love patient care for the little kids

Matthew Spinar, Pharm.D., M.B.A.

Matthew Spinar serves as the Operations Manager for Outpatient Pharmacy Services at Oregon Health & Science University, where he oversees all 10 outpatient pharmacies, including the Creekside Specialty and Mail Order Pharmacy. Since joining OHSU in 2017, Matt has brought extensive experience in retail pharmacy leadership, regulatory compliance, and staff development. His professional interests include pharmacy automation, informatics, medication safety, and the strategic use of technology in pharmacy operations.

Nikki Whaling, Pharm.D.

Nikki Whaling is the Operations Manager for Pharmacy Benefit Management Services. Nikki supports implementation of services and manages daily operations. Her professional interests include operational efficiency and leveraging data to improve outcomes.

Samantha Spaeth, Pharm.D., MBA

Sam is the Pharmacy Supply Chain Manager for OHSU Health. She leads a team of purchasing agents, property specialists, and data analysts to support a sustainable medication supply chain for both inpatient and ambulatory use. Her responsibilities include program development and oversight for all pharmacy supply chain activities, including purchasing, inventory management, vendor relations, and drug shortage management. Her professional interests include employee development and ongoing process improvement.

Sara Gunden, PharmD, MBA, BCPPS

Sara is the Women’s and Children’s Pharmacy Manager with oversight over the clinical pharmacists throughout Doernbecher Children’s hospital including inpatient and ambulatory clinical pharmacists as well as Women’s services. She also serves as the PGY2 Residency Program Director for our Pediatric PGY2 residency program. Her administrative interests include medication safety, pharmacist quality metrics, enhancement of pediatric clinical service lines, Women’s health, medical ethics and workflow optimization.

Susie Jiing, Pharm.D., BCOP

Susie Jiing is the Ambulatory Clinical Manager with oversight in the Oncology, Infusion, and Research Pharmacy Service lines. She completed her PGY-1 Pharmacy Practice Residency at OHSU and her PGY-2 Oncology Specialty Residency at UW Medicine. Susie practices as an oncology pharmacist and served as a clinical coordinator/supervisor before making the transition to administration in 2016. Susie is passionate about serving patients, supporting her team, and participating in the clinical expansion of Oncology and Research Services at OHSU.

Tiana Winters, Pharm.D., MBA

Tiana is the Inpatient Pharmacy Operations Manager overseeing Nonsterile, Sterile, and Hazardous drug compounding operations. Her professional interests include continual process improvement and leadership development in all aspects of pharmacy. Before this role, Tiana completed her PGY1/PGY2 Health-System Pharmacy Administration & Leadership Residency at OHSU, with a concurrent MBA from Oregon State University.