WA-APCD Review and Reconsideration Process

Performance measures Review & Reconsideration (R&R) starts August 3 for 2017 service data 

The WA-APCD will hold its second provider performance results review and reconsideration (R&R) process from August 3 to September 2, 2018. These measures will be used to update the WA-APCD public-reporting website, Washington HealthCareCompare, in late November 2018.

Medical practices, hospitals, and ambulatory surgery or outpatient diagnostic centers can log in to an internet portal to view their quality and/or cost performance results and, if they find any errors, request corrections.

What measures will be shown in the public reporting?

Three kinds of metrics will be reported at the practice or facility level:

How to Register

Provider organizations can designate a staff member to serve as their administrators for the R&R process by . In your email, please include:

  • Name of provider representative who is being registered
  • Representative's role or title
  • Your organization's name
  • Representative's business phone number
  • Name and address for each site for which this provider representative will coordinate R&R
  • A cell number where the registered provider representative can receive a text message (this is required for secure login to the R&R online portal but will not be used for any other purpose)

Your organization will be asked to complete a Portal User Authorization Agreement to be signed by a person at your organization with legal binding authority.  

See the FAQ below for common questions on the R&R process.

Frequently Asked Questions

Questions: Provider Organization Registration

What is the purpose of the review and reconsideration (R&R)?

The R&R process is a way for providers -- primary care practices, hospitals, and ambulatory surgery centers and outpatient diagnostics centers -- to review the all-payer performance results that will be used in WA-APCD data products and public reporting and to request corrections if needed. Per Washington's WA-APCD statute (RCW 43.371.060), the R&R process is required to help ensure the accuracy of WA-APCD data products and public reporting.

How do provider organizations register for the R&R?

Please see instructions above for registering a staff member to lead R&R for your organization. For medical practices, a staff member whose responsibilities include quality performance measurement and reporting is well suited to this role. For hospitals and ambulatory surgery or outpatient diagnostic centers, a staff member whose responsibilities include commercial payer reimbursement and/or pricing of medical services is well suited to this role.

What kind of access agreement is required for the portal?

Upon logging into the R&R portal for the first time, all users must electronically sign the WA-APCD's Portal Access Agreement before they can start reviewing its data. Users are encouraged to review the Portal Access Agreement in advance and to contact the WA-APCD via email or at (503) 494-6981 with any questions about the agreement.

What if my organization has multiple entities or provider sites, such as a hospital and clinics?

Provider groups and integrated delivery systems have discretion over whether to designate one person or more as R&R Administrators to represent multiple entities or locations.

If the provider organization prefers to have one person coordinate R&R for all sites or entities, that person can register as the R&R Administrator. Once the portal is open, this person can grant access to additional members of the organization to help with the review.

If the provider organization prefers to have different people responsible for different entities or sites, the organization can have different individuals register as R&R administrator for different entities or locations.

In either case, each registrant, when filling out the registration web form, should list the name and address of each site for which s/he will serve as the R&R Administrator. 

When do provider organizations register for the R&R?

Providers can register at any time prior to and during the R&R review period. Registering sooner ensures a longer time period for doing the R&R review.

Which types of provider organizations are NOT included in the R&R?

Specialty hospitals such as rehabilitation centers and psychiatric hospitals are not included in the R&R process.  Specialty medical practices that do not include primary-care practitioners are not included in the R&R process.  

What is the next step after registration?

Once the provider organization has registered its R&R Administrator, the administrator will receive follow-up information and an orientation to using the R&R portal as the R&R period approaches.

What happens if a provider organization does not participate in R&R?

Provider organizations are not required to participate in the R&R process. If a provider organization chooses not to participate, its data will be incorporated as-is in WA-APCD public reporting and data products. By state law, provider organizations cannot opt out of the WA-APCD data or public reporting.  

 

Questions: the R&R process (March/April 2018)

When can a provider organization use the R&R portal?

The R&R review schedule and login credentials will be sent to the provider organization's registered R&R Administrator. The R&R review will occur during a 30-day period starting in August 3, 2018.

How does a provider organization access the R&R portal?

The provider organization's registered R&R Administrator will receive an invitation and login credentials to enter the portal.

How does a provider organization add authorized staff to use the R&R portal?

Upon login to the R&R portal, the provider organization's R&R Administrator can add additional staff as R&R portal users. As a data confidentiality precaution, the WA-APCD will contact the provider organization to verify these users' identities before they can access the portal.

What performance and patient information is in the R&R portal?

Provider organization portal users first will see a summary measures dashboard showing the organization's quality and cost measure results. The portal user can click on a measure to view the patients included in the measure, and if relevant, the numerator compliance status. If the portal user wishes to record a correction, a "reconsider" button opens the reconsideration information box; the user can select from among a preset list of reconsideration reason codes. Certain reconsiderations require additional information like the date the patient received the service.

What costs are included in the facility cost metrics? 

Cost information shown for hospitals and ambulatory surgery and outpatient diagnostic centers is the total paid amount, which includes the amounts paid by both the insurer and the patient. These are total-episode costs that include facility and professional components. The median, 25th percentile, and 75th percentile costs are reported.

For which medical services will cost metrics be displayed?

Facility-specific cost metrics are reported for about 10 inpatient treatments and 40 outpatient services. View cost metrics list 

How long does the performance results review take?

A review of the dashboard measures results can be done quickly – the user can assess the congruence of the measure results with the organization's historical quality and price metrics. If the user wishes to review patient-specific details for any number of measures, the review would take considerably longer.

What actions can I take when using the R&R information?

For quality measures, when viewing the patient-specific information, the user can request a reconsideration for any patient listed. For medical practices, practitioners can be removed from the practice list. For price metrics, the provider organization can request reconsideration of a medical service price in instances in which the price materially diverges from prevailing prices. A medical service and its price information can be removed if the provider no longer renders that service.

Will reconsiderations be automatically accepted?

Many but not all reconsiderations will be accepted automatically. The WA-APCD will verify certain reconsideration requests.

When can I see the final performance results after any reconsiderations?

Provider organizations will be able to check on the resolution of reconsideration requests during the 30-day R&R period (when many will be decided). After that, final performance results will be available through the public reporting website.

What are the R&R portal privacy protections?

The identity of each provider organization's registered R&R Administrator and users will be verified through a two-step authentication process to confirm the identity of all persons who are permitted to access the R&R portal.

How often does a provider organization have to do this R&R work?

Going forward, the R&R process will be conducted annually.

Questions: WA-APCD Quality Performance Measurement and Reporting

What performance information will the WA-APCD report to the public?

The roughly 55 measures that comprise the Washington State Common Measures Set will be reported publicly. A subset of about 30 measures will be reported for medical practices and can be reviewed beforehand in the R&R portal. About 85 provider-specific price metrics will be reported for hospitals and ambulatory surgery centers/outpatient diagnostic centers;these are also available for review in the R&R portal. The 10 hospital quality measures are not reviewable in the R&R portal as they are vetted in other state and national measurement programs.

Which patients are included in the R&R portal performance results?

The performance results are based on Washington fully insured commercial patients, from all health insurers in the state, and on Medicaid enrollees. Patients who are not included in this data include those covered by Medicare and self-insured commercial plans.

What is the source of the performance information?

WA-APCD performance results are calculated from health care claims submitted to the WA-APCD by Washington health insurers and by Medicaid care plans.

When and how will the performance information be available to the public?

Performance metrics are published on the WA-APCD website, Washington HealthCareCompare and updated annually. Site visitors can view medical practice and hospital quality measures in addition to facility-specific prices for a set of inpatient, outpatient, and ambulatory services. Quality results also will be reported for geographical regions of the state, including Washington's nine Accountable Communities of Health.

How does the WA-APCD review and reconsideration program differ from the Washington Health Alliance’s program?

The WA-APCD is a state program, created by Washington law (RCW 43.371.060), and its public reporting serves all Washingtonians. The public-reporting consumer website, Washington HealthCareCompare, will be available to the general public, as will be other data products that come out of the WA-APCD program.  Although the WA-APCD review and reconsideration process is a voluntary activity, providers are asked to participate to help ensure the accuracy of information that will be widely used by all stakeholders.

The Washington Health Alliance’s provider review and reporting is a privately run program that is separate from the WA-APCD program.

Who do I contact if I have a question or need more information?

The WA-APCD team can be reached at (503) 494-6981 or