Health Care Volunteer Patient and Family Advisors
What is a Patient and Family Leader (PFL)?
A Patient and Family Leader (PFL) is our partner in healthcare. They work with us to improve the quality, safety, and experience for all.
PFLs choose how and when they want to be involved -- whether attending meetings online or joining special projects. Your voice matters and we will work with your interests and availability.
What do Patient and Family Leaders do?
- Share their story - Help care teams understand what it is like to get care at OHSU by sharing your experiences.
- Participate in discussion groups - Tell us what we’re doing well and what we can improve.
- Improve patient materials - Help us make handouts, websites, or signs easier to understand.
- Complete short surveys - Share your thoughts about specific topics to help us make decisions.
- Work on short-term projects - Work with us on in-person or virtual projects to improve quality, safety, and experience.
Who can be a Patient and Family Leader?
- Anyone who has received or is currently receiving care at OHSU Health – and –
- Anyone who wants to create a better, more compassionate care experience for everyone
Getting Involved
- Fill out an interest form - Open Webpage: Tell us about yourself, your experiences, and how you would like to be involved
- Respond to feedback requests: We will reach out to you in an email with opportunities to give us your feedback on different topics.