Prepare For Your Video Visit Using a Computer

1. Complete PreCheck-In steps for your visit

1. Go to MyChart, and log into your account. Select the “Visits” icon at the top.

visits mychart menu

2. Select “PreCheck-In” and follow the prompts to complete the check-in process. This includes answering questions about your medical history, medications and more.

precheckin button

3. When you have completed all PreCheck-in steps, select “submit”.

Submit button MyChart

2. Join your visit (up to 15 minutes before your appointment)

1. Go to MyChart, and log into your account.

MyChart login page | Página de inicio de sesión de MyChart

2. Select the “Visits” icon at the top.

visits mychart menu

3. The "Join Video Visit” button will turn green 15 minutes before the scheduled visit time. When you are ready to talk to your healthcare provider, click the button. If the button does not turn green within 5 minutes of your visit time, try to refresh your browser.

join virtual visit

4. A new tab will open. It will launch a pop-up for Zoom.

Launch Zoom on Computer | Inicie Zoom en la computadora

5. If you do not get a pop-up, please check your web browser’s pop-up settings and allow pop-ups for Zoom.

Zoom pop up blocked | Ventana emergente de zoom bloqueada

6. You will see a screen that shows what your provider will see once they join. Check that your microphone and video camera do not have red lines through them. Click "Join".

zoom video preview

7. You are now connected to the virtual visit and waiting for your provider to join. 

zoomwaiting room

8. If you requested an interpreter, your provider will invite them to join during your meeting. If you’d like to make sure your interpreter’s video is always enlarged, no matter who is speaking, you’ll need to ‘pin’ their video. To do this, at the top of your screen, hover over the video of the participant you want to pin and click ‘...’ From the menu, choose Pin Video.

Zoom pin video | Zoom de vídeo de pin

9. You can add a family member or caregiver to your virtual visit once your visit has started by copying an invitation link then sending it through through email or text message. Make sure they are expecting an invitation around the time of your visit. Once your visit has started, click on participants.

Zoom participant button

10. Click on invite.

Click on "Invite" in the Zoom window | Haga clic en "Invitar" en la ventana de Zoom.

11. Click on Invite link. You can copy the link and text or email it to your family member or caregiver.

screengrab of zoom invite options

12. When your visit is over, your provider will end the meeting.

Zoom call ended by host | Llamada de zoom finalizada por la anfitriona