Prepare For Your Video Visit Using a Computer

1. Complete PreCheck-In steps for your visit

1. Go to MyChart, and log into your account. Select the “Visits” icon at the top and then select “Appointments and Visits” to find your visit.

Appointments and visits tile MyChart | Azulejo de citas y visitas MyChart

2. Select “PreCheck-In” and follow the prompts to complete the check-in process. This includes answering questions about your medical history, medications and more.

MyChart precheck in  | Verificación previa de MyChart

3. During PreCheck-in, be sure to check the "This information is correct" checkbox to move onto the next step.

MyChart precheck in checkbox | Precheck de MyChart en la casilla de verificación

4. When you have completed all PreCheck-in steps, select “submit”. Select “Continue”. You will see confirmation that you have completed PreCheck-in.

2. Join your visit (up to 10 minutes before your appointment)

1. Go to MyChart, and log into your account.

MyChart login page | Página de inicio de sesión de MyChart

2. Select the “Visits” icon at the top and then select “Appointments and Visits” to find your visit.

Appointments and visits tile MyChart | Azulejo de citas y visitas MyChart

3. If you have already completed PreCheck-in and it is less than 10 minutes until your appointment time, you will see a green “Begin Video Visit” button. Select “Begin Video Visit” to connect to your visit.

Begin video visit | Comenzar visita de video

4. A new tab will open. It will launch a pop-up for Zoom.

Launch Zoom on Computer | Inicie Zoom en la computadora

5. If you do not get a pop-up, please check your web browser’s pop-up settings and allow pop-ups for Zoom.

Zoom pop up blocked | Ventana emergente de zoom bloqueada

6. Once you are connected and waiting for your provider, you will see this screen. Your provider is the host and will start the meeting.

Zoom waiting for host |  Zoom esperando a la anfitriona

7. When your provider joins, your screen will begin Video Preview. Select “Join with Computer Audio”.

Zoom join with computer audio | Zoom unirse con audio de computadora

8. If prompted, allow the computer to “Join with Video”.

Join with video | Únete con video

9. Check that your microphone and video camera do not have red lines through them.

Zoom controls | Controles de zoom

10. If you requested an interpreter, your provider will invite them to join during your meeting. If you’d like to make sure your interpreter’s video is always enlarged, no matter who is speaking, you’ll need to ‘pin’ their video. To do this, at the top of your screen, hover over the video of the participant you want to pin and click ‘...’ From the menu, choose Pin Video.

Zoom pin video | Zoom de vídeo de pin

11. You can add a family member or caregiver to your virtual visit once your visit has started by sending an invitation through email or phone call. Make sure they are expecting a phone call or email invitation around the time of your visit. Once your visit has started, click on participants.

Add family member to Zoom | Agregar un miembro de la familia a Zoom

12. Click on invite.

Click on "Invite" in the Zoom window | Haga clic en "Invitar" en la ventana de Zoom.

13. Select the preferred method that you would like your family member or care giver to join

Select the preferred communication method in your Zoom invite | Seleccione el método de comunicación preferido en su invitación de Zoom

14. When your visit is over, your provider will end the meeting.

Zoom call ended by host | Llamada de zoom finalizada por la anfitriona