Prepare For Your Video Visit Using Android

1. Download the apps

You will only need to do this once – the first time you use video visits.

1. Download the Zoom app by going to the Play Store and searching for Zoom. You will not need to set up a Zoom account.

Zoom app in the Google play store | Aplicación Zoom Google Play Store

2. Download the MyChart app by going to the Play Store and searching for MyChart.

MyChart app in Google Play store | Aplicación MyChart en Google Play Store

2. Set up Zoom

Before your visit, you will need to set up Zoom so it can use your camera and microphone on your phone.  You will only need to do this the first time you use video visits. 

1. Enter your name and then select “OK”.

Enter your name | Introduzca su nombre

2. Select “Got it” to give Zoom permission to use the microphone and camera.

Allow Zoom access message | Permitir mensaje de acceso a Zoom

3. Then select “Allow” to enable audio.

Allow Zoom audio message | Permitir mensaje de audio de Zoom

4. Select “Join Audio” and select “Call via Device Audio”.

Call via device audio | Llamar a través del audio del dispositivo

5. Select “Join with Video”.

6. Click the speaker icon in the top left of the screen to turn on the phone speaker. Tap “Leave” to exit the test meeting.

3. Complete PreCheck-In steps for your visit

1. Open the MyChart app and log in. Click on the Appointments tile to find your visit.  

2. Select “PreCheck-In” and follow the prompts to complete the check-in process. This includes answering questions about your medical history, medications and more.

MyChart precheck in  | Verificación previa de MyChart

3. During PreCheck-in, be sure to check the "This information is correct" checkbox to move onto the next step.

MyChart precheck in checkbox | Precheck de MyChart en la casilla de verificación

4. Complete the PreCheck-In to start your video visit. After you complete PreCheck-In, you may close the MyChart app until your video visit.

4. Join your visit (up to 10 minutes before your appointment)

1. Open the MyChart app and log in.

Android MyChart Login | Inicio de sesión en Android MyChart

2. Click on the Appointments tile to complete PreCheckin.

MyChart Android Appointments Tile | Mosaico de citas de Android MyChart

3. Click and complete pre-check-in

MyChart precheck in | Verificación previa de MyChart

4. If you have already completed PreCheck-in and it is less than 10 minutes until your appointment time, you will see a green Begin Video Visit button in your visit tile. Click “Begin Video Visit.”

Begin video visit | Comenzar visita de video

5. Select “Join Meeting.”

Zoom screen on Android | Zoom de pantalla en Android

6. Once you are connected and waiting for your provider, you will see this screen.

Zoom waiting for host |  Zoom esperando a la anfitriona

7. Your provider is the host and will start the meeting. When your provider joins, your screen will begin Video Preview. Select “Join Audio”.

8. Select “Call via Device Audio”.

Call via device audio | Llamar a través del audio del dispositivo

9. Select “Join with Video”.

Zoom join with video | Zoom unirse con video

10. Tap your screen to make sure your speaker is on, your microphone is unmuted and the video has started.

Zoom controls | Controles de zoom

11. If you requested an interpreter, your provider will invite them to join during your meeting. If you’d like to make sure your interpreter’s video is always enlarged, no matter who is speaking, you’ll need to ‘pin’ their video. To do this, switch to Gallery view by swiping left from the active speaker view. Then, double-tap the video of the participant you want to ‘pin.’ 

12. You can add a family member or caregiver to your virtual visit once your visit has started by sending an invitation. Make sure they are expecting an invitation around the time of your visit. Once your visit has started, click on participants, then select how you'd like to send the Zoom invite link.

Zoom android invite | Invitación de Android Zoom

13. When your visit is over, your provider will end the meeting. 

Zoom android call ended | Zoom llamada de Android finalizada