OHSU

Patient Relations

Patient relations discussionPatient Relations staff are committed to providing patient advocacy, complaint management, crisis intervention and ethics consultation in a non-judgmental, non-defensive, harassment-free manner.

We are committed to core ethical values of:

  • Service Excellence
  • Patient Autonomy
  • Cultural Understanding
  • Compassion
  • Spiritual Comfort
  • Patient and Family Centered Care
  • Justice and Integrity
Further, we are committed to providing consumer access to healthcare information and resources, within a nurturing and safe environment of care.

Services we offer:

  • Provide a centralized mechanism for addressing patient concerns,
  • complaints and grievances.
  • Act as liaison between patients and medical providers.
  • Provide access to resources for individual needs and questions.
  • Personalize and humanize the healthcare experience.
  • Explain OHSU Policies, procedures and services.
  • Answer requests for medical ethics consultation.
  • Provide access to information regarding sensitive healthcare questions

Contact Information

Telephone

503 494-7959
Monday - Friday
8:00am to 4:30pm

Mailing Address

Patient Relations Dept - UHS-3
Oregon Health & Science University
3181 SW Sam Jackson Park Road Portland, OR 97239-3098

Fax

503 494-3495

TTY/TDD

503 494-0550