Medication Refill Policy

Medication Refill Policy

Refill requests on previously prescribed medications are an important part of the ongoing care the JBT Health & Wellness Center provides to our patients.

To obtain a prescription refill, you must:

1.  Call your pharmacy first to ask for a refill request.

2.  The pharmacy will then fax us the refill request.

Plan ahead and allow 48 to 72 hours for this process. The pharmacy request is an integral part of this process to minimize prescribing and dosing errors.

It is our policy to review every refill request within one to two business days from the date of receipt of the request. This means that a request made on Friday may not reach us until Monday. Also, refill requests may be denied if we have not seen or monitored you for your condition for a certain period of time, depending upon the particular health condition.

We will communicate with you regarding any reasons for denial or the need for a follow-up visit prior to refill. Keep in mind that controlled substances require signed prescriptions by law, and cannot be filled without a patient encounter. Please ensure to review the JBT controlled substance contract if your medication falls within this category. Our after-hours nurse call line is not able to re-fill prescriptions. 

If you are new to the JBT Health & Wellness Center, please make an appointment to establish care with us so that we can meet your prescription refill and healthcare needs.  We are not able to refill prescriptions prescribed by other providers without seeing you first.  Please call us to establish an appointment if this is the case at (503) 494-8665.