Medication Refill Policy

Medication Refill Policy

Refill requests on previously prescribed medications are an important part of the ongoing care the JBT Health& Wellness Center provides to our patients.

To obtain a prescription refill, you must:

  1. Call your pharmacy first to ask for a refill request.
  2. The pharmacy will then fax us the refill request.

Plan ahead and allow 48 to 72 hours for this process. The pharmacy request is an integral part of this process to minimize prescribing and dosing errors.

It is our policy to review every refill request within one to two business days from the date of receipt of the request. This means that a request made on Friday, may not reach us until Monday. Also, refill requests may be denied if we have not seen or monitored you for your condition for a certain period of time, depending upon the particular health condition.

We will communicate with you regarding any reasons for denial or the need for a follow-up visit prior to refill. Keep in mind that controlled substances require signed prescriptions by law, and cannot be filled without a patient encounter. In addition, on call providers are not able to renew routine prescriptions; routine refill requests need to be processed on weekdays via your pharmacy as outlined above.

If you are new to the JBT Health & Wellness Center, please make an appointment to establish care with us so that we can meet your prescription refill and health care needs.

Prescription Refill Resources

Aetna Prescription Drug Plan

Your University Sponsored Health Insurance Plan offers a prescription drug program through Aetna to make it convenient for you to fill your prescriptions. With Aetna Prescription Drug Program, you have access to more than 59,000 participating (preferred) pharmacies throughout the country, in all 50 states, the District of Columbia and Puerto Rico.

Learn More


University Sponsored Health Insurance Plan, Mail In Pharmacy Service

Aetna Mail in Pharmacy