Willwerth wins Golden Rose

Madeleine Sandford and Lisa WillwerthLisa Willwerth, RN, Family Medicine at Richmond, was a recipient of the Golden Rose Award, at a noon ceremony on Oct. 23. The Golden Rose award recognizes excellence in service. Willwerth was nominated for the award by Madeleine Sandford, MS, FNP-C, who wrote:

“As an RN at Family Medicine at Richmond, where many of our patients deal not only with health problems, but with the complications of living in poverty, Lisa’s job involves so much more than her job description.  … She is deeply committed to the principles of nursing the whole person and because, quite simply, she is one of the most caring people I have ever met.  Along with our other amazing nurses, she has worked to create a culture of caring that influences how we all approach our jobs.

“Today, Lisa worked with a mother who is newly homeless to coordinate a visit for her son.  This mother doesn’t have transportation, and for medical reasons, couldn’t take the bus.  Lisa arranged for transportation, but this was complicated by the fact that the mother didn’t have a booster seat for her son.  Trying to obtain one through social services agencies would take days.  So Lisa emailed some mothers from her children’s school, and within one hour had a new booster seat donated which she picked up and dropped off to the mother on her own time.

“This is the kind of thing she does every day, whether it’s using her lunch break to do a homebound patients’ dressing change and also gain valuable information about that patient’s needs for assistance in living independently, to helping design a new program, “Nurse of the Day,” to ensure patients have immediate phone access to a triage nurse instead of having to leave a message and wait for a call back.  She is changing the world from her cramped space in our clinic.  It inspires me every day to see this.  And I can promise you that if you are ever ailing, the voice you want on the other end of the line, gently and patiently talking you through want to do next, is Lisa Willwerth’s. “

When she accepted the award, Willwerth said that everyone at Richmond Clinic deserves a Golden Rose.

“There is not a single person at Richmond Clinic who does not go above and beyond for our patients every single day,” Willwerth said. “The group of patients we serve have so many needs that it is easy to find a way to help outside of the normal medical care we provide.  I am so proud to work at Richmond Clinic with the most incredibly compassionate group of people I have ever seen under one roof. I am deeply honored to have received this award.”