What We Do and Do Not Do

The Ombudsman supplements but does not replace or substitute for formal, investigative or appeals processes made available by the University.

Following are some examples of what the office does and does not do.

The Ombudsman Does

  • Listen to concerns
  • Review possible options
  • Explain University policies and procedures
  • Facilitate communication between people
  • Provide information about formal and informal grievance options
  • Mediate as appropriate
  • Make referrals
  • Point out patterns/complaints to administrators

The Ombudsman Does Not

  • Tell people what they should do
  • Take sides in a dispute
  • Determine guilt or innocence
  • Receive official "notice" for the University about complaints
  • Give legal advice
  • Adjudicate or participate in formal grievance processes
  • Conduct investigations of a formal nature