Frequently Asked Questions

For technical support, please call 833-895-3603 (8 a.m. - 5 p.m., Mon. - Fri.)

Overview

What is virtual urgent care?

It is a video visit allowing you to connect with a provider from your mobile device or computer. We can diagnose and treat a wide-range of adult and pediatric non-emergency medical conditions, including calling in any necessary prescriptions . And, the cost of a virtual visit is typically lower than being treated at a doctor's office, urgent care center or emergency room.

Get started

What hours are providers available?

We offer virtual urgent care visits from 7 a.m. – 10 p.m., seven days a week.

Can my children be treated through virtual visits?

Yes, we can treat children 12 months of age and older. If your child is under 1 year old, please contact your pediatrician, urgent care or emergency room. If your child is under 13 years of age, you will need to have your own MyChart account and have your child added to your account. Children 13 years or older must have their own OHSU MyChart account for scheduling their virtual visit. According to Oregon law (ORS 109.640), a minor 15 years of age or older may give consent for medical treatment without consent of parent or guardian.

Can I get medications filled?

All of our providers can call in a prescription to your local pharmacy if medically appropriate. We will not be able to refill controlled medications (narcotics, etc) so you will have to contact your prescribing physician.

Who will I see?

All our OHSU providers are licensed and board-certified Nurse Practitioners  or Physician Assistants.

What if I have a follow up question or concern?

Simply log in to your OHSU  MyChart account, and send your provider a secure inbox message. MyChart is OHSU’s secure online patient portal.

How can I cancel a visit once it is scheduled?

You can cancel your virtual visit up to 5 minutes before it starts through the OHSU MyChart portal. Just log in to MyChart, go to Visits >  Upcoming Appointments and select the “Details” button for your appointment.

How do I create a MyChart account for my child?

If you already have an OHSU MyChart account of your own, call 833-895-3603 (9:30 a.m. – 8 p.m., Mon. – Fri.) to set up a proxy account for your child.

If you do not have an OHSU MyChart account of your own, first, you will need to create your own account even if you are not an OHSU patient. Call 833-895-3603 (9:30 a.m. – 8 p.m., Mon. – Fri.) to set up your account and get a proxy account for your child.

How do I schedule a virtual visit for my child?

Note: You must first have proxy access to your child's account.

After you select your appointment time, log in to your MyChart account and choose your child’s tab on the right side of the screen. Then, go to Visits > Upcoming Appointments and click the “Details” button next to your appointment.

Why do I have to be in Oregon during the visit?

Our providers are licensed to practice within the state of Oregon. We can see patients who are residents of any state, but you will need to physically be in Oregon when you begin your video visit.

Cost and insurance

What is the cost?

The cost of your visit will never exceed $49. If you have insurance to bill, it may be less or even zero. This would not include any prescription orders or follow up visits. If we determine a virtual visit is not appropriate for your situation, there will be no charge, and the provider will assist you in identifying next steps (e.g. urgent care clinic or emergency room.)

What insurance do you accept?

The most you will ever pay for an OHSU Virtual Visit is $49. Many insurance plans will cover part of the visit, and you will be billed later for the difference. To find your exact price, please contact your health plan.

Here is a partial list of the insurance plans we accept:

  • Aetna
  • BridgeSpan
  • CareOregon
  • Cigna
  • Columbia Pacific CCO
  • First Choice Health
  • Health Net
  • Intercommunity Health Plan
  • Jackson Care Connect
  • Moda Health
  • Multiplan
  • PacificSource Health Plans
  • Providence Health Plan
  • Regence BCBS of Oregon
  • Tuality Health Alliance
  • United Healthcare of Oregon
  • Willamette Valley Community Health
  • Yamhill County CCO

Please note that Medicare does not cover virtual visits at this time. Your cost will be the full $49.

Your appointment

What is OHSU MyChart?

MyChart is OHSU’s secure online patient portal. With MyChart, you can log on from your computer (or phone with the MyChart app) for direct access to your health records through a secure, encrypted connection. In addition to virtual visits, you can use MyChart to send a message to your doctor, manage your appointments and access your family’s medical records.

How do I make an appointment?

  • Test your equipment to make sure it works.
  • Select an available time to be seen.
  • Log in to OHSU MyChart, our secure online patient portal. If you do not have an OHSU MyChart account, you can continue as a guest to schedule your appointment and then create a MyChart account before you check in for your virtual visit.
  • Once your visit is scheduled, log in to MyChart 10-15 minutes before your visit. You will be prompted to update or verify your health information.
  • After your health information is updated, you can click “Begin Video Visit” and wait for the video visit to start at the scheduled time.

Will I receive notes about my visit?

Yes. You can see a summary of this visit, including orders for prescriptions by logging in to your OHSU MyChart account. You will receive an email from MyChart when the after-visit-summary is available.

How do I provide feedback on my visit?

At the end of your virtual visit, you will have the chance to review through a survey, the care you received. Your anonymous responses are reviewed and tracked regularly to ensure we are delivering quality care.

Will my regular doctor be notified of this visit?

If you provide the name of your primary care physician in your MyChart account, then they will automatically be sent notes regarding your visit.

Technical Support

Test my computer, tablet or smartphone What equipment do I need?

You will need a webcam, microphone and speakers (a headset is preferred) to talk with the provider. 

Mac or Windows PCs

To connect with a computer, you will need internet access and one of the following web browsers: Chrome, Firefox, Microsoft Internet Explorer or Safari. We also recommend that Javascript and session cookies are enabled in your browser.

Mobile Devices

For Apple iOS and Android devices, you will need the MyChart Mobile app installed and configured for OHSU. The app can be installed from Apple's App Store or the Google Play store.

Can I login from any device?

You can log in from the MyChart app on a mobile device or from the OHSU MyChart webpage (link) on a Mac or PC. We recommend logging in 10-15 minutes before your appointment to maximize the time spent with your provider.

Is my visit private and secure?

Yes, OHSU MyChart and all OHSU Virtual Visits are encrypted for maintaining patient privacy. We also recommend that patients conduct their visits in a quiet and private place.

How do I get technical support?

Virtual Visit technical support is available by calling 833-895-3603 between 8 a.m. and 5 p.m., Mon. - Fri.