Emergency Response Communication Tools
Caregivers and unlicensed personnel in assisted living communities may feel unprepared for emergencies. Good communication is critical to assist emergency medical service (EMS) in providing residents the very best smooth and safe transition of care.
Video demonstrations of communication between AL and EMSEffective communication between caregivers and EMS video here
This video demonstrates use of several communication tools. This video can be shown to staff followed by discussion of what communication strategies worked well. This video may also be viewed by staff prior to practicing one of the role play scenarios.
This video illustrates areas in need of improvement. This video can be shown to staff, asking them to discuss what they would do differently to improve the transition
Role Play Activities for Staff to Practice Good Communication
Materials for performing simulations for
multiple resident scenarios at your long-term care facility.
This is a set of evidence-based tools for community-based care settings designed to decrease acute care admissions. Also has communication resources and quality improvement guidelines that informed our ECLEPs project. Access to this site is free with registration.
Home Health Quality Improvement provides numerous resources for nurses in community care setting. Evidence based and some materials appropriate for assisted living settings. Includes recommendations to prevent hospitalization and falls. Access to this site is free with registration.