Prepare For Your Video Visit Using an iPhone or iPad

1. Download the apps

You will only need to do this once – the first time you use video visits on this device.

1. Download the Zoom app by going to the App Store and searching for Zoom. You will not need to set up a Zoom account.

Download Zoom app

2. Download the MyChart app by going to the App Store and searching for MyChart.

Download MyChart app

2. Set up Zoom

Before your visit, you will need to set up Zoom so it can use your camera and microphone on your iPhone.  You will only need to do this the first time you use video visits.

1. In Safari, go to the Zoom test page and click Join Meeting. Select “Open” when asked if you would like to open the page in Zoom. 

Open page in Zoom

2. Enter your name and select “Continue”.

Enter your name on Zoom

3. Tap “OK” to let Zoom access your camera.

Allow Zoom access

4. Tap “OK” to let Zoom access your microphone.

Provide Zoom access to iPhone microphone

5. Tap “Wifi or Cellular Data".

Woom wifi or cell data

7. This will end the Zoom test. Select “Done" then "Leave” to exit the meeting.

Zoom test results

3. Complete PreCheck-In steps for your visit

1. Open the MyChart app and log in. Click on the Visit icon to find your visit.

MyChart menu icon

2. Tap “PreCheck-In” and follow the prompts to complete the check-in process. This includes answering questions about your medical history, medications and more.

PreCheck-In button

3. After you complete PreCheck-In, you can close the MyChart app until your video visit.

4. Join your visit (up to 15 minutes before your appointment)

1. Open the MyChart app and log in. Click on the Visits icon. 

MyChart menu icon

2. The "Join Video Visit” button will turn green 15 minutes before the scheduled visit time. When you are ready to talk to your healthcare provider, click the button. If the button does not turn green within 5 minutes of your visit time, leave this page and come back.

MyChart join video visit button

3. Select “Join.”

Join Zoom button

4. Once you are connected and waiting for your provider, you will see this screen. Your provider is the host and will start the meeting. 

Zoom waiting room

5. When your provider joins, tap “Wifi or Cellular Data" to hear audio.

Zoom wifi or Cell data

6. If you requested an interpreter, your provider will invite them to join during your meeting. If you’d like to make sure your interpreter’s video is always enlarged, no matter who is speaking, you’ll need to ‘pin’ their video. To do this, switch to Gallery view by swiping left from the active speaker view. Then, double-tap the video of the participant you want to ‘pin.'

7. You can add a family member or caregiver to your virtual visit once your visit has started by sending an invitation through email, text message, or by sending them an invite link. Make sure they are expecting an invite around the time of your visit. Once your visit has started, tap on Participants.

Zoom participants

8. Tap "Invite."

Zoom invite button

9. Select the invite method that you would like use to invite your family member or care giver.

invite method zoom

10. When your visit is over, your provider will end the meeting.

end meeting zoom