Internal Medicine Clinic - General Policies

Policies and guidelines for patients

Scheduling by telephone: 

You may schedule by telephone Monday through Friday, 8:00 am to 5:30 pm. Appointment line: (503)494-8562. 

 Scheduling by MyChart: 

You may schedule an appointment online 24 hours a day by using the online portal called MyChart

Preventative appointments: 

In order to ensure that appointments are readily available, wellness-screening appointments may be scheduled up to three months in advance. Any chronic or acute conditions should be addressed at a separate appointment. Before scheduling an annual physical exam, please check with your insurance plan to confirm what services are covered in this type of appointment.  If you have an urgent issue that needs to be addressed, we may reschedule your preventative appointment in order to allow time for all of your concerns. 

Urgent illness appointments: 

If you have an urgent medical problem and would like to be seen within 24 hours by a covering provider, please tell the scheduler and we will do our very best to accommodate you with an urgent illness appointment.

Appointment attendance compliance: 

OHSU has a 24-hour Cancellation and No Show Policy.  If you are unable to attend your scheduled appointment, you must cancel that appointment at least 24 hours before your scheduled time so that it is available to others. For example, if your appointment is scheduled for 8:00 A.M. on Thursday, you must cancel before 8:00 A.M. on Wednesday. 

New and established patients can be discharged from our practice due to chronic failure to attend scheduled appointments.  The premises for discharge from the practice due to no-shows are as follows: Following three missed appointments in a rolling year. For example, if your first no-show date is on 2/1/20016, the rolling year ends on 2/1/2017.

Arrivals 20 minutes after the scheduled arrival time may result in rescheduling the appointment.

Established patient status:

Once you have been seen in our practice, you are considered as an established patient with a primary care doctor and are privileged to access our services for prescription refills, managed care, urgent illness appointments, and after-hours on-call medical advice. You can maintain this status by being seen in our practice at least once every three years. If you do not maintain any activity in our practice in a three year period, you will lose the "established patient" status.          

Release of medical information

We will ask you to complete a release of medical information (ROI) form included in the "Forms" section above. If you can complete this form and send it to your prior physician(s) before your appointment with us, we may be able to receive your records in a timely manner. Selected documents will be incorporated into your electronic medical file at OHSU.


Providers do not discuss your care with anyone else unless you ask that we do. To allow others to be involved in your health care decisions you will need to complete a signed consent. These forms are available at our clinic.

Medical records requests

Your medical record is the property of Oregon Health and Science University. If you need your record for yourself or to be forwarded to a third party of interest such as for purposes of medical consultation or to change primary care provider, you must first complete an Authorization to Use and Disclose Protected Health Information request form that authorizes OHSU to legally release a copy of your health information to you or the third party of interest. Your medical record request cannot be processed via verbal or electronic requests. This form is available through our practice or from OHSU Health Information Services/Medical Correspondence. Please note that there is a fee associated with obtaining a copy of your record for yourself and the third party of interest.

The Internal Medicine Practice has a three business day prescription refill policy.  Please do not wait until you are out of your medications to request refills; rather do request your refills at least three business days before you run out of your medication.

Please call your pharmacy to request refills. The pharmacy will electronically send us a request or fax us a request with all the necessary medication information we need.

OHSU MyChart (click here to access) allows you to send your doctor's office a secure, non-urgent message at any time. Your doctor and our staff can send you secure messages via MyChart. Every time you receive a message via MyChart, you will be notified by email that a new message is waiting for you.

Select MyChart features: 

  • Communicate with our office in a safe, secure, confidential way.
  • Make appointments and cancel appointments with your provider. (A reminder will be sent to you a few days before your appointment). 
  • View test results, view your medical history, and check to see what instructions your provider gave you to follow. 

MyChart is not for urgent medical needs. Please call the clinic at (503) 494-8562 for any urgent need. Providers and staff do not monitor MyChart messages after hours.

Please ask how to sign up for MyChart at your next office visit.

If you have a copayment requirement, please ensure that you have the copayment when checking in for your office visit. OHSU outpatient clinics accept debit or credit cards. 

Once you are an established patient in our practice, if you have any questions or concerns that require medical advice during regular or after business hours, please contact us at (503) 494-8562. All calls to the practice after business hours are forwarded to our on-call provider to address your medical needs.