Patient Experience Webinar
June 22, 2021
2 p.m. to 3 p.m.
Online, register here.
Join Lauren for a practical and informative webinar full of tools you can start using the same day to improve your customer service skills and create exceptional experiences for your patients every time.
- Learning points:
- What is customer service and why does it matter?
- What is your role in the patient experience?
- Specific and actionable goals for your patient interactions
- Skills and behaviors of customer service experts
- How to respond to a dissatisfied patient
- Sample scripts and more!
Presented by Lauren K. Harris, FACMPE
Harris Healthcare Consulting, LLC
Partnering with practices to identify and achieve their goals
Lauren is passionate about medical practices and enjoys partnering with them to see them succeed. After years of honing her skills within large and small organizations of multiple specialties, including RHC and School-Based Health Centers, she started her own consulting practice in July 2020. She partners directly with practitioners and leaders to provide business and operation expertise. Lauren started her healthcare management career in 1992, and achieved her MGMA/CMPE certification in 2008 and her FACMPE certification in 2013.