Imagine a place where all employees in your organization provided 5-star service excellence to every patient and their family with every interaction. Then, to top it off, they treated each other the same way!

You can have this work environment by setting high standards for service excellence, and then training everyone in your organization what service excellence looks like. Too often, as healthcare leaders, we assume our employees know what service excellence looks like. Don't assume any longer, instead set expectations, and train to those expectations. We will place an emphasis in this webinar on four of our positive communication standards: Narration, Listening, Telephone Etiquette, and Gratitude.