Annie Riley, Anesthesiology & Perioperative Medicine
August 2013 Golden Rose Recipient
Submitted by Hillary Paasch
Our office could not function nearly as well without the talents of our Education Administrative Assistant, Annie Riley. I've worked for OHSU for almost a year and haven't ever had such an amazing team member as Annie. She has made my transition to OHSU much easier by always being available to answer my questions (even if they are the same question over and over again!). Annie possesses the ultimate "can do" attitude while taking on all tasks with a positive energy and a smile. She is frequently disrupted in her daily work by physicians, residents, and office staff, yet she handles all disruptions with ease and competency.
Her upbeat personality and engaging personal style enables her to interact effectively with her colleagues. Annie is very well organized and keeps track of the details necessary to coordinate and run an efficient front office. She does all of this full-time work while balancing a full-time load of courses in a Graduate program at Portland State University. Annie takes initiative to go beyond the expected parameters of her job. She is very interested in making a career out of Healthcare-related education so she takes on more programmatic responsibilities than she is expected to.
Some examples of this include building an interactive online module for orienting trainees to their global health missions; research into the possibilities of a mobile application for our trainees to easily access our technological systems on-the-go; and offering to be the main support person for trainees to obtain and complete their paperwork to attend global health missions. These additional things help support the mission and goals of our department by providing trainees with convenient and innovative methods of learning vital information. Annie consistently considers how we could make life easier for our attendees and trainees and will frequently say in meetings
Additionally, with Annie sitting at the front desk of our office, she frequently experiences patients coming in or patient families who are lost or need direction. She will always stop what she is doing and take the appropriate measures to direct them and provide stellar customer service. Just yesterday, the spouse of a patient came in and you could just tell in her voice that she was stressed by her spouse's recent surgery. The room that she was trying to find (that her spouse was being moved to) was a room that did not exist on our floor.
Annie made several phone calls to locate where her husband was and then provided her with detailed directions. The woman was very grateful and you could hear that her stress was diminishing by the service that Annie provided to her. Frequently, I hear Annie in the hallway asking if someone is lost and if she can help direct them.
I'm very lucky to work with a staff of all-amazing colleagues who are committed and dedicated to their jobs at OHSU and our team, in general. But I wanted to recognize and nominate Annie, in particular because of all of the hats she wears in our office, how kind and helpful she has been to me in my first year of working here, her desire to go above and beyond in her job, and the outstanding service, quality, and excellence that she exudes. Everyone needs an Annie on their team.