OHSU

Melanie Blehm, Organizational Effectiveness

January 2014 Golden Rose Recipient

Melanie Blehm

Submitted by Anna Morgan, Radiology

Tuesday, December 3rd, was a very tough day. It was the first morning there was a real threat of winter weather affecting our weather, and the I-5 was shut down for part of the morning due to an overturned truck. One of our new employees was running late to attend their EPIC training class, and tried every mode of transportation possible---MAX train, bus, and car to make it on time, but still arrived 30 minutes late, and was not able to join the class already in session. Worse yet, this employee was supposed to work, mostly solo, during the weekend and needed EPIC training to do her job.

Melanie created a solution without me even knowing it at the time by placing me on hold. She was able to ask the Director for special permission for this technologist to receive temporary access to EPIC under the caveat that our technologist would have resources if they had issues in EPIC. Since we had an On Call Technologist and an Administrator On Duty, and were able to arrange training with our Nurse Manager, our technologist could work her weekend shift with the access she needed. Without Melanieaffected in our department.

She has also been extremely helpful in the past few years with her participation in New Employee Orientation. Melanie is often the first face that new employees see when they begin their careers here at OHSU, and she is extraordinary in the exceptional care she takes with each and every new employee we have in our large department.

She is genuinely happy in helping welcome our newest employees, and infuses joy into Orientation as often the new hires are nervous, and a little overwhelmed. Thanks so much, Melanie, for helping our department with training, and welcoming all new employees into the institution! We could not function without your expertise, and commitment to service excellence.