Quality & Service

At OHSU, we believe in constantly improving both the quality of care we provide and the service we offer. One of the ways we do that is by measuring ourselves, so we can find out how we're doing compared to other, similar institutions.

What do we mean by quality?

"Quality" in patient care means something very specific: it refers to clinical outcomes. So when we talk about improving quality at OHSU, what we're really talking about are the things we do that make a medical difference in the lives of our patients. That can range from the new cures that you can find only at OHSU, to making continuous improvements in procedures and processes so we can always be as safe as possible.

What do we mean by service?

"Service" in hospitals means something different from quality: it's about all the little things we do to make your experience with us a good one. That can range from how we communicate with you, to how quickly we respond to your concerns, to the kinds of amenities you find in your room.

Questions?

There's a lot of information in these pages, and it can sometimes be tricky to interpret. If you have any questions at all, please be sure to ask us.