Preparing for your stay
Pre-Registration
When your doctor schedules you for an office visit, procedure, or admission at OHSU, we try to contact you prior to your scheduled visit to obtain current demographic and insurance information. You may also pre-register online.
If you are having a surgical procedure, you may also be scheduled for an appointment in our Pre-Admit Testing clinic. During this visit you will be directed to the Admitting desk where an Admitting Representative will pre-register you for your surgery. If you are being admitted for a hospital visit and would like to pre-register in person, you may do so at the main Admitting Office, located on the 9th floor of the OHSU Hospital. You can also call to pre-register at 503 494-2443 and leave a message on the pre-registration answering service.
Arriving For Your Hospital Stay
Arrange to have someone bring you to the hospital when you arrive for your stay. Your driver may park for free in the patient parking garage under the Physicians Pavilion on the day of admission and on the day of discharge. You may choose to use alternative transportation such as a Tri-Met bus or a local cab.
For extensive resources to help you find your way to and around OHSU, visit Getting to OHSU.
If you need further assistance, call the OHSU operator at 503 494-8311.
What to bring with you:
- Money for any insurance co-pay or deductible that your plan requires
- Personal toiletries
- Robe and slippers
- Insurance billing information
What to leave at home:
- Valuables, including items such as money (other than money that may be asked for co-pay or deductible), billfold/wallet, purse, credit cards and jewelry.
- Electrically operated appliances
- Medications (unless your doctor asks you to bring them)
Checking In For Surgery
Please ask your doctor for your specific check-in time.
Surgery and Admission Check In
OHSU Patient Access Services, 9th Floor Main Lobby
Open from 5:30 a.m. to 9 p.m. Monday through Friday and 7 a.m. to 9 p.m. on weekends.
Call 503 494-8927 for more information.
Doernbecher Patient Access Services Main Lobby
Open from 5:30 a.m to 5 p.m. Monday through Friday.
Call 503 418-5313 for more information.
Day Surgery Check In at Casey Eye Institute
Casey Eye Institute, 6th Floor Surgery Check-In
Open for surgery check-in at 6:00 a.m., Monday through Thursday.
Call 503 494-5191 for more information.
Day Surgery Check In on Multnomah Pavilion, 4th Floor
Open from 5:30 a.m. to 2:30 p.m., Monday through Friday.
For more information call 503 494-1102.
Watch the video "Preparing for your Surgery"
Financial Matters
If you have medical insurance, an Insurance Verification Specialist (IVS) will confirm authorizations and/or PCP (primary care provider) referrals (if required) to financially secure your admission.
If you are non-sponsored or under-sponsored, an IVS representative will determine whether you are eligible for hospital financial assistance.
If you are ineligible for hospital assistance, the IVS representative will discuss with you deposit requirements. If you are eligible for a hospital assistance, the IVS representative will discuss you the amount of discount. If you appear to be eligible for the Oregon Health Plan or another Medicaid program, and IVS representative will refer you to Finance and Medicaid Services (F&MS). A F&MS representative will assist you with the application process.
Visit Billing & Insurance for more information.
