Patient Rights

Your health care is our priority. You are why we are here.

At OHSU, we provide patient- and family-centered care. That means:

  • We know who you are and care about you as a unique individual.
  • We attend to your physical, emotional and spiritual needs.
  • We acknowledge that we are guests in your life.
  • We earn your trust and become your partner.

You have the right to:

  • Decline participation in the program or terminate enrollment at any time by contacting the program in person or by phone
  • Have your personal health information shared with the Specialty Pharmacy Program only in accordance with state and federal law (see OHSU Noticed of PrivacyPractices)
  • Request and receive information about the Specialty Pharmacy Program, including program philosophy and characteristics
  • Be informed of any changes or termination of the program
  • Identify the staff member you are speaking with, including job title
  • Speak with a supervisor of the program's staff
  • Be advised if your medication has been recalled at the customer level
  • Voice concerns, complaints or grievances and suggest changes to program staff
  • Receive information in a manner, format, and/or language that you understand
  • Be informed of your responsibilities

You have theresponsibility to:

  • Adhere to the treatment plan established by your provider
  • Meet all financial obligations, including deductibles and copayments
  • Provide accurate and complete medical information to program staff, to the best of your knowledge
  • Submit any forms necessary to participate in the program, to the extent required by law
  • Provide accurate contact information and notify the program of any changes in addressor phone number
  • Notify other providers of your participation in the program if needed

Learn more about patient rights and responsibilities at OHSU