Prepare for Your Visit


When your doctor schedules you for a procedure or admission at OHSU, we try to contact you before your visit to get information from you. This includes your address and phone number, insurance information and other information for your medical record.  If you are having surgery at OHSU, you may also be scheduled for an appointment in our Pre-Admit Testing clinic. During this visit you will be directed to the Admitting desk where an Admitting Representative will pre-register you for your surgery.

If you are being admitted for a hospital visit and would like to pre-register in person, you may do so at the Main Admitting Office Patient Access Services, located on the 9th floor of the main OHSU Hospital. You may also pre-register online.

Arriving For Your Stay

Arrange to have someone bring you for your stay. Your driver may park free in the patient parking garage under the Physicians Pavilion or the Center for Health & Healing on the day of you come to the hospital and the day you go home. You may choose to use other transportation such as a Tri-Met bus or a local cab. To help you find your way to and around OHSU, visit Getting to OHSU.

If you need more assistance, call the OHSU operator at 503 494-8311.

What to bring with you:

  • Money for any insurance co-pay or deductible that your plan requires
  • Personal toiletries
  • Robe and slippers
  • Insurance billing information

What to leave at home:

  • Valuables, including money (other than your co-pay or deductible), wallet, purse, credit cards and jewelry.
  • Electrically operated appliances
  • Medications (unless your doctor asks you to bring them)

Checking In For Surgery

Please ask your doctor for your specific check-in time.

Main Hospital Surgery and Admission Check-in

OHSU Patient Access Services, 9th Floor Main Lobby

Open from 5:30 a.m. to 9 p.m. Monday through Friday and 7 a.m. to 9 p.m. on weekends.

Day Surgery Check-in at Center for Health & Healing

Open from 6:00  a.m to 3 p.m. Monday through Friday. Call 503 418-5313 for more information.

Doernbecher Patient Access Services Main Lobby

Open from 5:30 a.m to 5 p.m. Monday through Friday. Call 503 418-5313 for more information.

Financial Matters

If you have medical insurance, an Insurance Verification Specialist (IVS) will confirm authorizations and/or PCP (primary care provider) referrals (if required) to financially secure your admission.

If you do not have insurance or your insurance will not cover all the care you  need, an IVS representative will determine whether you are eligible for hospital financial assistance.

If you are not eligible for hospital assistance, the IVS representative will talk with you about making a deposit to cover your care. If you are eligible for hospital assistance, the IVS representative will tell you about the amount of your discount. If you might qualify for the Oregon Health Plan or another Medicaid program, an IVS representative will refer you to Finance and Medicaid Services (F&MS). An F&MS representative will help you with the application process.