Frequently Asked Questions
Can we only order a few selected genes in a NGS panel and get a discount?
Unfortunately, due to the high throughput setup of our NGS panels, it is not ideal to select specific genes from any panel we offer.
How soon do you update your NGS panels when new genes are identified?
Because of our unique setup, we can easily integrate any new gene into our panel with no additional charge. Therefore, we continue to add new genes to our panels.
Do you confirm mutations identified by NGS with Sanger sequencing?
Yes. We always confirm mutations and novel variations by Sanger sequencing.
Do you charge parental testing?
No. We realize parental testing might not be covered by insurance. Equally important, we always want to further confirm our results in order to be 100% accurate. The additional test becomes our quality control assay.
How soon can we expect to receive the genetic test report?
Our turn-around time is around three weeks for single genes, and four weeks for NGS. For orders that include parental carrier confirmation, results will be reported in a combined single report with the proband. A separate report can be issued at an extra cost.
How long do blood samples last?
5 days at room temperature.
Do blood samples need to be kept cold?
Blood samples can be sent in an EDTA blood collection tube at room temperature. It can be sent at 4 degrees, do not freeze blood. Specimen requirements are listed in the How to Order a Test section on our website.
Can you receive samples on Saturdays?
We do not receive packages on Saturday, so if the package was sent to arrive then, it will not be processed until Monday. Please plan accordingly with blood samples (do not send samples in a way that will exceed 5 days from collection time).
Do you bill Medicare or Medicaid?
Our lab is not enrolled in these programs, thus we are unable to bill Medicare or Medicaid. Insurance coverage for genetic testing for ocular diseases can be limited. Please contact your insurance company if you are unsure of coverage.
Why is the bill to insurance different from the prices provided on the website?
The prices provided on our website reflect the cost for Institutional and Self-Pay clients only. Insurance will be billed at full Usual & Customary, therefore patient out-of-pocket expense will vary based on their insurance plan. The bill to insurance is generally significantly higher than the listed prices. Please contact your insurance company if you are unsure of coverage. CPT codes are provided in the Tests We Offer section of our website.
What is your Tax ID#?For Institutional billing: 93-1283717
For Self-Pay: 93-1283717
For Insurance billing: 26-2998718
For further inquiries please contact us directly at 503 418-2535, or by emailing our lab.