At OHSU, we believe in constantly improving both the quality of care we provide and the service we offer. One of the ways we do that is by measuring ourselves, so we can find out how we're doing compared to other, similar institutions.
What do we mean by quality?
"Quality" in patient care means something very specific: it refers to clinical outcomes, or results. So when we talk about improving quality at OHSU, what we're really talking about are the things we do that make a medical difference in the lives of our patients. That can range from the new cures that you can find only at OHSU, to making continuous improvements in procedures and processes.
What do we mean by service?
"Service" in hospitals means something different from quality: it's about all the little things we do to make your experience with us a good one. That can range from how we communicate with you, to how quickly we respond to your concerns, to the kinds of amenities you find in your room.
Making Quality Comparisons
OHSU provides quality data--the same information we use internally to continually improve our performance to the University Hospital Consortium (UHC)
UHC data helps you make apples-to-apples comparisons with other hospitals like us: academic health centers that provide the most complex and difficult care.
We are working on refining our understanding of how the data we use at the level of individual clinical specialties matches up to UHC data, which is reported in the aggregate: doing so will help us better understand how we can keep making quality improvements.
In the meantime, we'd like to direct you instead to data from other sources: