Patient Relations
Patient Relations staff are committed to providing patient advocacy, complaint management, crisis intervention and ethics consultation in a non-judgmental, non-defensive, harassment-free manner.We are committed to core ethical values of:
- Service Excellence
- Patient Autonomy
- Cultural Understanding
- Compassion
- Spiritual Comfort
- Patient and Family Centered Care
- Justice and Integrity
Services we offer:
- Provide a centralized mechanism for addressing patient concerns,
- complaints and grievances.
- Act as liaison between patients and medical providers.
- Provide access to resources for individual needs and questions.
- Personalize and humanize the healthcare experience.
- Explain OHSU Policies, procedures and services.
- Answer requests for medical ethics consultation.
- Provide access to information regarding sensitive healthcare questions
