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Process Improvement Introduction

The Institute for Healthcare Improvement (IHI) is a great resource for process improvement tools.  Below are links to the topics we believe will be the most helpful in planning your process improvement activity.

IHI Open School Courses

The IHI Open School offers a wide range of valuable courses.  For more in-depth process improvement training, we recommend the below modules that are fast and easy to understand.  These courses do require an IHI login.  If you do not have one, you can create one here.


QI 101: Fundamentals of Improvement

QI 102: The Model for Improvement: Your Engine for Change

QI 103: Measuring for Improvement

QI 104: Putting It All Together: How Quality Improvement Works in Real Health Care Settings

QI 105: The Human Side of Quality Improvement

QI 106: Level 100 Tools