Relational Coordination and Resilience for the Changing Healthcare Context
Jody Hoffer Gittell PhD
October 4, 2013 ~ 12-1pm
OHSU Old Library Auditorium
Relational coordination is a core element for achieving personal and organizational resiliency and aligning relationships for transformed health care delivery. This lecture is part of an annual series on improving personal and organizational resiliency.
Jody Hoffer Gittell, PhD is Professor of Management at Brandeis University's Heller School for Social Policy and Management. Gittell’s research explores how coordination by front-line workers contributes to quality and efficiency outcomes in service settings. She has developed a theory of relational coordination, proposing that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, and demonstrating how organizations can support relational coordination through the design of their work systems. High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience (McGraw-Hill, 2009) summarizes Gittell's research on relational coordination and its performance effects in healthcare. Gittell received her PhD from the MIT Sloan School of Management, her MA from The New School and her BA from Reed College, and taught for six years at the Harvard Business School before joining the faculty of Brandeis University.