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Please include all relevant details, such as program used, wording of error messages, etc.

For electronic journal/database problems, what resource/database you are using (ex: Ovid):

Specific citation or example of reference (ex: JAMA, 2005, vol 293, no. 5, p. 523-644, author: Chang; title: Patterns of Care for Adults):

Platform/Device OS Version

Any additional information you think might be helpful for troubleshooting (version of Adobe Acrobat used, etc.) Thank you for taking the time to tell us