Linh Le


User Support Analyst


Major Responsibilities

  • Computer Guru or not
  • Support network activities by providing operational instructions, diagnostic help and technical assistance to Library and Information Center staff and end-users.
  • Submit and follow up on network problem reports and projects submitted to the Information Technologies Group (ITG).
  • Perform system hardware and software installation on new computers; install and maintain hardware and software security systems; work on special installation, upgrade, and configuration projects.
  • Assist in the development of forms and instructional handouts.