OHSU

Website Ownership Guidelines Share This OHSU Content

In order to maintain a unified, stable web presence, all OHSU websites must have a business and technical owner. The business and technical owner may be the same person. The technical owner must be certified in web policy and procedures by Web Strategies.

The business owner must be an OHSU employee. However, technical ownership of a site may be delegated to a contractor.

Websites without a technical and/or business owner are subject to removal.  When websites have issues that negatively impact OHSU's web presence or environment (such as inappropriate content, code that degrades site-wide performance, excessive errors, etc) Web Strategies or Web Engineering notifies the business and technical owners.If the web team is unable to identify owners, or the technical owner doesn't have the skills to address the issue, the website will be removed until all issues are corrected and a business and technical owner have been registered for the site.New projects will not be started until a business and technical owner have been identified.

If the website is removed, site pages and assets will be archived for 180 days.  After 180 days, if Web Strategies is unable to reach a site owner or the issues have not been corrected, the content will be deleted.

Web Strategies will do their best to support and train technical owners. However, the central web team is not responsible for maintaining content, custom code or department applications.

Business Owner

The business owner is responsible for:

  • Making decisions about the functional aspects of the website
  • Ensuring website content is current and appropriate and removing pages that are no longer relevant
  • Ensuring the look and feel of the website is in compliance with OHSU standards and guidelines
  • Maintaining a relationship with a technical owner whose skills match the technology of the website
  • Ensuring continual occupancy of 'business owner' and 'technical owner' positions
  • Communicating with technical owner and Web Strategies

Technical Owner

Each department choosing to have a web presence must designate a technical owner who must be available for training in the basics of Web site administration, policies and procedures. Technical owner responsibilities include:

  • Attending training classes to gain web production skills, as necessary
    • For Tier I unified site, this means attending Web Orientation and CommonSpot training.
    • For Tier II, this means attending Web Orientation and completing Tier II access requirements.
  • Understanding and following the OHSU web publishing standards and guidelines
  • Coordinating the planning and design process for your department's Web site.
  • Working with key stakeholders to define target audience and content/application needs
  • Developing web content using the appropriate OHSU page elements and standards
  • Managing files within designated directories. This includes removing any unnecessary files from the web server on a regular basis.
  • Communicating with business owner to implement content changes and requests.
  • Keeping code up to date with OHSU standards and guidelines
  • Overseeing all aspects of code management including development, deployment, maintenance and removal (in Tier II and Tier III only)
  • Being familiar with the difference between development (staging) and production server environments.
  • Troubleshooting code issues
  • Following the workflow of publishing your site to the Web.
  • Maintaining web pages on a regular basis.
  • Responding to visitor inquiries.
  • Sharing ideas and troubleshooting with your fellow OHSU Web Managers
  • Staying apprised of emerging web developments and technologies.

A primary function of the Web Manager is to serve as a liaison between a department and Web Strategies. The requirements for becoming a Web Manager are:

  • Department director approval to act as a Web Manager
  • Familiarity with and adherence to visual identity guidelines and Web policies
  • Familiarity with web technical and design considerations

Related Policies

Acceptable Use of Computer and Telecommunications Resources (11-20-010) 

Information Security Rules (ISD-700-00001)

Approved by the WSAC September 28, 2009