OHSU

FAQ

When I log into CommonSpot, I can't find the "work on this page" option. Why not? 

There are a number of reasons why you might not see an option to "work on this page" on an OHSU web page. Here are some of the most common reasons. If none of these issues apply to you, there might be another problem - open a support ticket with Web Strategies to get it resolved. 


Option 1: You are not using an approved browser
CommonSpot only supports IE8 or Firefox 3.6.18 for making edits. If you are using IE6, you will not see the "work on this page" option. If you don't know what browser you are using, look under the "Help" menu item for the "About" option.

Get directions for downloading and installing Firefox

Option 2: You are not on the correct server

If you are trying to author on your public website, you will not see an authoring option when you log in. The only server that will accept authoring changes is http://authoring.ohsu.edu -- if your URL is www.ohsu.edu, then you will not be able make changes. 


You do not have authoring rights.

If you are not a member of the group that has rights to author in a particular area, you will be able to log into CommonSpot, but you will not be able to author web changes. Having a valid CommonSpot account does not mean you can edit any OHSU page.