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Frequently Asked Questions Share This OHSU Content

Add Recipient
This page describes the process to get a new email addresses added to the 'formmail.cgi' script for HTML forms.
 
Can I choose an image to show in the video player?
See how you can create and add an image to the video player element for EdComm videos.
 
Can I make a change to my Trumba calendar setup?
See how we can help you customize registration, how events show on your calendar or other similar requests.
 
Can You Help Me with SEO?
Find out what you can do to get your page to rank better on Google and other search engines.
 
Clearing & Updating Page Cache
Read simple instructions for clearing and updating a page cache in CommonSpot.
 
CommonSpot Key Expiration Message
What is the CommonSpot Key Expiration Message
 
Content Type Updates
View a list of content types and their automated update schedule.
 
Description isn't showing for some search results
By design, search result descriptions will not display if they are an exact duplicate of the page title.
 
Do I have to redesign my site right away?
No. We understand that there will be a gradual migration process to the new templates, and Web Strategies is working on a timeline to help facilitate that.
 
Exclude parts of a CommonSpot site from OHSU search
There are a few different ways to exclude CommonSpot pages from search results.
 
Frequency of search engine updates
OHSU's search engine updates everyday.
 
Getting a CommonSpot account after the class
Finish your homework! This is the gateway to access!
 
How Do I Create Anchor tags and Jump links in CommonSpot?
These two steps go hand in hand. See how to add both to your page.
 
How do I edit an event I submitted through the online Trumba form?
See how to contact the calendar owner to edit an event you submitted.
 
How do I know when I am looking at a CommonSpot page?
What to look for to identify a CommonSpot page?
 
How do I manage my support tickets in JIRA once they're submitted?
Learn how to use our support ticket system, JIRA, to keep track of reported issues.
 
How do I track my document downloads?
Information about WebTrends and Javascript
 
How Do I Update Google Places?
Find out what to do when Google Places information is not current.
 
How Do I Update the Horizontal Navigation
Improvements were made to the performance of the linkbar and page indexes that drive the horizontal navigation
 
Is there paid registration for Trumba events?
Find out how to have paid registration for your Trumba events.
 
Managing Content
Options for managing content changes.
 
My login does not work
For users who are able to log in successfully, but do not see the "View" menu bar, here are a few things you can check.
 
OHSU Sitemap
Does OHSU submit sitemaps to Google?
 
Top Searches on Your Site
Top Searches on Your Site
 
Unified site templates for ozone
Many users want to know if they can use the new Unified Site templates for their Ozone sites.
 
Web Browser Accessibility Controls
Web Browser Accessibility Controls Overview
 
What do I need to know to work with Trumba?
This is information about Trumba and Trumba calendar implementation in the OHSU web environment.
 
What does Best Practices for content entry mean exactly?
There are some standards for how you enter content into a website that help make content better.
 
What is Unified Site?
Unified Site is a project launched in 2008 to improve the quality and the accessibility of the public-facing www.ohsu.edu website.
 
What should I do if CommonSpot times out when I try to activate a page?
Information about Issues with Page Activation
 
What should I do if CommonSpot times out when I try to upload a document?
This known issue is easily worked around. Read instructions to get your document to upload when it errors out.
 
Where do I find archived Web Managers Meetings?
Links to page containing archived Web Managers Meeting Recordings.
 
Why can't I cut and paste with Firefox?
This error message is a security feature of Firefox and can be adjusted. Read step by step instructions for changing this setting
 
Why do so many of our site visitors appear to be from Chantilly, Virginia?
This is a problem how servers are set up with different Internet Service Providers
 
Why is it a bad idea put a large picture at the top of my content?
Explaining our reasons for not wanting large pictures at the tops of web pages.