OHSU

ITG Resources for Students

The Information Technology Group (ITG) is committed to supporting OHSU-affiliated students, researchers, and post-docs with their computer needs. We provide Help Desk phone support to OHSU students 24x7.

Services we offer:

  • Microsoft Office 2007/2010 support
  • Operating systems support
  • Wireless support
  • Full Help Desk staffing during business hours – 6:00 AM to 6:00 PM

Environments we support:

  • Mac OS X 10.4 through Mac OS X 10.6
  • Windows XP and Windows 7
  • Best effort in other areas
  • Limited Help Desk staffing during non-business hours, weekends and holidays

frequently Asked Questions

1. 

How can I change my new OHSU network ID's temporary password?
Answer: Go to www.ohsu.edu/citrix, login with your OHSU Network ID (User Name) and temporary password. Once you're in, click on Change Password (lower-right side of screen), and change your password.
2.

I am getting messages that my OHSU password is about to expire. 
Answer: Changing my OHSU password from off-campus.
3.

How do I login to Outlook Web Access?
Answer: www.ohsu.edu/mail
4.

Archive Manager is the system used to access Outlook email messages older than two months How do I login to Archive Manager? 
Answer: www.ohsu.edu/archive
5.

Why can't I forward emails to my personal internet email account?;
Answer: Internet email accounts (e.g. Gmail or Yahoo!) are not secure. Forwarding OHSU email to personal internet email accounts is a violation of OHSU's Information Security and Privacy policies and guidelines.
6.

How do I send secure messages from my OHSU email account?
7.

What happens to my OHSU account after I graduate?
Answer: Student accounts are deleted at the end of the month they graduate. If graduating students plan to work in an OHSU department, that department must submit a new Computer Access form.
8.

How do I configure my laptop and/or home computer to synchronize with OHSU email?
9.

How do I configure my iPhone to synchronize with OHSU email?
10.

How do I configure my Android to synchronize with OHSU email?
11.

How do I configure my MOTOBLUR-enabled Android to synchronize with OHSU email?
12.

How do I set up OHSU secure wireless on my iPhone or iPod Touch?
13.

My family or friends are on campus and want to access the internet wirelessly. How do they do that?
Answer: OHSU Public Wireless Network (OHSU-Guest)
14.

How do I access OHSU's Secure Wireless Network? 
Answer: OHSU Secure Wireless Network (Hawkeye)

Hardware and Software

 

General Guidelines for Students

  • Hardware should have OHSU-supported operating system (see above)
  • Portable devices (laptops, tablets) should be equipped with wireless capabilities.
  • Hardware should have the ability to back up data using physical devices (e.g. USB, CD/DVD)
  • Students should have basic knowledge of their operating systems
  • Students should be familiar with connecting to wireless systems
  • Students are responsible for complying with OHSU's Email Etiquette Guidelines

Each school may have additional hardware and software requirements. Please contact your program for more information (School of Nursing students, click here for hardware requirements.)


Quick Reference Guides

  Microsoft Office For PC Micrososoft Office for Mac

 

Discount Purchase Programs

Direct from Factory

Bookstores and Websites

Computer Lock Recommendations

Other Campus Resources

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Library

OHSU Bookstore

Banner – the Student Online Information System (ISIS)

Sakai – OHSU's online learning environment: