Projects
We strive continually to improve the service we deliver to the OHSU community.
ISTART
ISTART is ITG’s project request application. Use it to enter and track requests for new systems , applications, reports, or interfaces. You may also use this request system to ask for VPN access, a department shared drive, application upgrades, or maintenance fixes to existing enterprise systems.
If this sounds like what you need, create an account, or if you already have one, enter the request . (Only the fields marked * are required). Once the request is entered, we assign a project manager, who contacts you in five to eight business days.
Not sure if you’ve found the right place?
- Use a CAPS form to request phone, workstation, laptop, or jack purchases or changes.
- Submit a Help Desk ticket, particularly to request help if an existing system is not working as expected.
Still not sure?
Call us at 503-494-4200, and we’ll help get your request in the right queue as quickly as possible!
Strategic initiatives
We capture a variety of measurements to monitor and evaluate our performance.
The FY09 Strategic initiative is a monthly snapshot of ITG's major projects.
Prior to each new fiscal year, OHSU's Executive Mission Group identifies ITG's major initiatives by using OHSU's evolving strategic plan OHSU 2020 along with other methods of reviewing our strategic goals.
The Executive Mission Group estimates return on investment based on a holistic view of required resources, such as hardware, software, and staff hours. ITG's leadership team reviews the strategic initiatives monthly to discuss major milestones, risks, scope changes, customer impact, and projects ready for go-live.
The following reports reflect our current metrics on key applications, services, and projects.
