Projects

We strive continually to improve the service we deliver to the OHSU community

ISTART

ISTART is ITG’s project request application. Use it to enter and track requests for new systems , applications, reports, or interfaces. You may also use this request system to ask for VPN access, a department shared drive, application upgrades, or maintenance fixes to existing enterprise systems.

If this sounds like what you need, create a new project request,
Or if you already have one, enter the request.
Only the fields marked  * are required. Once the request is entered, we assign a project manager, who contacts you in five to eight business days.

Not sure if you’ve found the right place?

•  Use a CAPS form to request phone, workstation, laptop, or jack purchases or changes.
• Submit a Help Desk ticket, particularly to request help if an existing system is not working as expected.

Strategic initiatives

We capture a variety of measurements to monitor and evaluate our performance.

Prior to each new fiscal year, OHSU's Executive Mission Group identifies ITG's major initiatives by using OHSU's evolving strategic plan OHSU 2020 along with other methods of reviewing our strategic goals.

The Executive Mission Group estimates return on investment based on a holistic view of required resources, such as hardware, software, and staff hours. ITG's leadership team reviews the strategic initiatives monthly to discuss major milestones, risks, scope changes, customer impact, and projects ready for go-live.