Troubleshooting

I forgot my password, what do I do?

  • If you are not an OHSU employee, please use this form to submit a password reset request.  Watch your inbox, spam and junk mail folders for instructions.  You will need to follow the instructions within 4 hours.
  • If you are a current OHSU employee, please use this form to reset your password.

I forgot my username, what is it?

If you are not an OHSU employee, your username is the full email address you used to register for our iRecruitment Jobs website.

I can't find the job I'm looking for. Where is it?

Please try searching for the job number (for example: IRC12345 – no spaces), or by keyword, or by job category. If you cannot find the job in question, then it is no longer available.

Please note that third party job sites which also list OHSU jobs are never as up-to-date as the OHSU jobs site. Just because an OHSU job lists on a third party site (worksourceoregon.org, indeed.com, monster.com, etc) doesn’t mean that the job is still available.

What web browsers are supported?

Web browser compatibility information is available here.

When I click the job number, there is no "Apply Now" button.  What's wrong?

Most likely you have already applied for the job. Click the Home page and review the list under "Jobs Applied For". Click the "Full List" button to see all jobs to which you have applied.

My "Application Status" hasn't changed. What does that mean?

One of three things:

  • The hiring manager has not yet reviewed your application.
  • The hiring manager is waiting for more applicants before they review applications or begin interviews.
  • The position has been filled and the system will be updated shortly.

Why when I enter my employment history it does not appear in chronological order?

Employment history stores in the order it was entered. However, when the hiring manager reviews applications, employment history is automatically sorted in chronological order.  You do not need to be concerned about this.

I experienced a generic error.  I have no details.

Our apologies for the error you are experiencing. Please try the following steps:

  • Close *all* of your web browser windows and try again.
  • If that fails, you may need to switch web browsers. E.g., If you were using Internet Explorer, try Firefox. If you were using Firefox, try Internet Explorer, etc.
  • If that fails, you may need to clear your web browser cache, and clear your Java cache. Then close *all* web browsers, and try again.
  • If that fails, you may need to reboot your computer.

If you continue to have problems:

  • Please contact us with as much detail as possible about what you were doing, especially just before the error happened. Step-by-step descriptions, and screenshots are especially helpful.
  • Please send any error message that you get (either copy and paste the text, or send a screenshot ).
  • Please also send information about your web browser, version, and computer operating system.
  • If you do not supply this information, we will reply asking for it, which will slow down resolving your issue.

Why do my documents lose their formatting when I click the preview button?

The preview button does not preserve formatting, it is only meant as a viewer. However formatting has been preserved on uploaded documents. By clicking the hyperlink associated with an uploaded document the associated program will open showing the document as it was uploaded.

Why do I get an error message when I click the web browser back button?

iRecruitment is designed to navigate by using the navigation links and buttons within the application, not your web browser forward and backward buttons. Using your web browser back and forward buttons to navigate may generate errors requiring you to log out of the application.

I'm getting a session timeout error when I try to log in. What do I do?

If you receive the error below, your web browser session has timed out.

Oracle error 1403: java.sql.SQLException: ORA-01403: no data found ORA-06512: at line 1 has been detected in FND_SESSION_MANAGEMENT.CHECK_SESSION. ICX_SESSION_FAILED, SessionId=Vgpon7KAAXrDD9nRIfD1REsv:S, pCheckExpiry=true, pTranxId=null, pIsEncrypted=true

Correct this by doing the following:

  • Close *all* of your web browser windows and try again.
  • If that fails, you may need to switch web browsers. E.g., If you were using Internet Explorer, try Firefox. If you were using Firefox, try Internet Explorer, etc.
  • If that fails, you may need to clear your web browser cache, and clear your Java cache. Then close *all* web browsers, and try again.
  • If that fails, you may need to reboot your computer.

Can I change my login ID?

Yes. You must email iRecruitment Support with your request. Please email your request from your old email address and indicate what new email address we should use. Please also provide additional information to verify your identity including your full name, your old email address, and the mailing address listed on the account. NOTE: OHSU employees cannot change their login ID as it is tied to their network login.

I've read all the FAQs and I still need help. Who do I contact?

Please note that if the answer to your question is located in one of the FAQs, we will direct you back to them for your answer. Questions not covered in our FAQ pages may be emailed to iRecruitment Support.