OHSU

Troubleshooting

I forgot my password, what do I do?

  • If you are not an OHSU employee, please use this form to submit a password reset request.  Password resets for external applicants are reset within one business day.
  • If you are a current OHSU employee, please use this form to reset your password.

I forgot my username, what is it?

If you are not an OHSU employee, your username is the full email address you used to register for our iRecruitment Jobs website.

Why can I see a position on the OHSU jobs page, but when I log in to apply it's not there?

Most AFSCME positions are posted for internal applicants for the first 7 days. The position description will state: ***Applications will only be accepted from current OHSU Employees for the first 7 days of this posting*** After 7 days, non-OHSU employees may apply for the position.

When I click the job number, there is no "Apply Now" button.  What's wrong?

Most likely you have already applied for the job. Click the Home page and review the jobs you've applied for. If you've applied for more jobs than are showing on the Home Page click the "Full List" button.

Why when I enter my employment history it does not appear in chronological order?

Employment history stores in the order it was entered. However, when the hiring manager reviews applications, employment history is automatically sorted in chronological order.  You do not need to be concerned about this.

Can I change my login ID?

Yes. You must email iRecruitment Support with your request. If possible, please email your request from your old email address and indicate what new email address we should use.  Please also provide additional information to verify your identity including your full name, your old email address and your new email address.  NOTE: OHSU employees cannot change their login ID as it is tied to their network login.

Why do my documents lose their formatting when I click the preview button?

The preview button does not preserve formatting, it is only meant as a viewer. However formatting has been preserved on uploaded documents. By clicking the hyperlink associated with an uploaded document the associated program will open showing the document as it was uploaded.

My "Application Status" hasn't changed. What does that mean?

One of three things:

  • The hiring manager has not yet reviewed your application.
  • The hiring manager is waiting for more applicants before they review applications or begin interviews.
  • The position has been filled and the system will be updated shortly.

Why do I get an error message when I click the web browser back button?

iRecruitment is designed to navigate by using the forward and back buttons within the application, not your web browser forward and backward buttons.  Using your web browser buttons to navigate will generate an error requiring you to log out of the application.

I'm getting an error message, "Your account has not been set up properly..."

Users trying to access their accounts using non-supported web browsers may receive the following error message: "Your account has not been set up properly. Please contact the site administrator informing them that your login is not associated with a person" For a list of supported web browsers click here

What does the error "the HR object is invalid..." mean"?

This error usually means you filled out the application in the review form. There is a warning at the top of the page stating that if you attempt to complete your application in this area the changes will not be saved. You can identify the review form by the lack of Save buttons at the top and bottom of the page. To get to the correct area of the application click the Home tab, then click the My Application link. For step by step instructions on how to apply, please read the Before You Apply page

I'm getting a java error when I try to log in. What do I do?

If you receive the following error: Oracle error 1403: java.sql.SQLException: ORA-01403: no data found ORA-06512: at line 1 has been detected in FND_SESSION_MANAGEMENT.CHECK_SESSION. ICX_SESSION_FAILED, SessionId=Vgpon7KAAXrDD9nRIfD1REsv:S, pCheckExpiry=true, pTranxId=null, pIsEncrypted=true Try deleting the cookies from your browser and logging in again.

I'm getting the error message: HR_51231_MISSING_ASG, what do I do?

This is a bug we are addressing.  If you get this error, log out and log back in, this should fix the problem.  If you continue to have problems please send an email to iRecruitment Support

I've read the FAQs and I still need help. Who do I contact?

Please note that if the answer to your question is located in one of the FAQs, we will direct you back to them for your answer. Questions not covered in our FAQ pages may be emailed to iRecruitment Support.